SDI® Service Desk and Support Analyst (Exam Included)
by PeopleCert · via Netcampus Group
Open intake — no closing date listed
The Service Desk Analyst (SDA) v9 Training introduces modern service desk operations and IT support. It covers analyst responsibilities, service management, and customer interactions. The course also explores professionalism and employee and customer experience. Delegates will develop communication, troubleshooting, and interaction management skills. They will learn incident and service request management, escalation, and knowledge management. The course also covers AI, automation, and serv
Matric: not stated
The provider hasn't said whether matric is needed. Check the requirements on their page before you apply — we'd rather tell you that than guess.
At a glance
- Cost
- Not listed — check with the provider
- How
- Not stated
- Applications close
- Open intake
- You get
- No certificate
About this opportunity
What you walk away with
There's no certificate at the end — the value is the skills and the experience. You can still list it on your CV under training.
Before you apply
- Read the full requirements on the provider's page.
- Some providers ask for certified copies of documents — allow time for that.
- The listing doesn't say whether matric is needed — check that first.
- Write down your reference number so you can follow up.