Customer complaints
Turn unhappy customers around.
Scenarios
5 scenarios
A Call That Needs Care: Accent and Attitude
Handle a heated customer complaint across language and culture.
StartThe Complaint That Crossed Cultures
A customer complains about a colleague's tone. Is it rudeness or a cultural difference?
StartThe Customer Who Wanted More Than Data Transfer
Handling an aggressive customer while asserting your rights
StartThe Refund That Tested Your Boundaries
A complaint spirals from a refund into unpaid overtime and personal pressure.
StartThe Service Call That Tested Your Limits
A furious customer demands a quick fix and an after-hours 'favour'.
StartNo scenarios match
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