Website Operations Supervisor (Hybrid, Westville)

As the Website Operations Supervisor at IX Online, you will be the driving force behind the day to day operations of the website production team. Your core focus will be project management, ensuring that multiple website builds, launches, renewals, and client deliverables are completed on time and within scope. You will assign tasks, run daily stand ups, track billables, and keep the team aligned while juggling client expectations and deadlines.

You will also play a key role in client lifecycle management, from onboarding new clients and setting up SSL and domains to handling cancellations and renewals. You will work closely with the Development team to log and resolve issues, manage domain registrations and transfers via Xneelo, and act as the first point of escalation for ad hoc queries and complaints. Team leadership is a big part of the job, including coaching, monthly appraisals, and identifying training needs. This is a hybrid role requiring a reliable high speed internet connection and once a week attendance at the Westville office.

• Matric or Grade 12 certificate is essential.
• A relevant tertiary qualification in Project Management, Marketing, Digital Media, IT, or a related field is advantageous.
• Project Management certification such as PMP or Prince2 is advantageous.
• Minimum 2 to 3 years of experience in website production, digital operations, or a similar project or task management role.
• Minimum 1 year of experience in a supervisory or team leading capacity.
• Project management is the core competency, including planning, prioritisation, resource allocation, and delivery tracking.
• Strong organisational and time management skills.
• Working knowledge of CMS platforms, domain and DNS management (Xneelo or similar), Google Analytics, Google Search Console, Looker Studio, and Mautic.
• Proficiency in Microsoft Office or Google Workspace, especially Excel or Sheets and Word or Docs.
• Own PC or laptop and a reliable high speed internet connection at home are required.

• Assign and delegate tasks to team members, monitor progress, and ensure timely completion of website builds, layouts, and internal tasks.
• Run daily scrum or stand up meetings, weekly task and timesheet recons, and manage task statuses through to close out.
• Track project billables against original scope and address any hour leakage.
• Manage client onboarding, website launches, SSL setup, domain pointing, and Google Analytics and Search Console configuration.
• Handle website and GMB product cancellations end to end, including removing adopters, transferring domains, and updating tracking sheets.
• Create and manage domain renewal documentation, invoices, and reminders, and reconcile recurring billing.
• Register new domains, manage DNS records, and process domain transfers with Xneelo support.
• Liaise with the Development team to log issues, propose solutions, track fixes, and communicate outcomes to clients.
• Act as first point of escalation for ad hoc queries and complaints, triage issues, and keep stakeholders informed.
• Provide team leadership through coaching, feedback, monthly appraisals, one on ones, and identifying training needs.
• Support the Website Manager with weekly reporting, client quotes, and identifying operational issues.