Warranty Clerk - Automotive Aftersales (Pinetown)
Fouche & Co · Pinetown, KwaZulu Natal
Overview
Fouche & Co is looking for an experienced Warranty Clerk to join a respected automotive aftersales team in Pinetown. If you have at least 2 years of warranty claims experience and a sharp eye for detail, this permanent role offers a stable opportunity to coordinate claims, work with dealership systems and support multiple departments. Earn between R15 000 and R18 000 per month.
About the role
Our client is a well established automotive dealership in Pinetown with a strong reputation for reliable service and aftersales support. They need an experienced Warranty Clerk to take ownership of all warranty related functions and keep claim submissions accurate and compliant with manufacturer guidelines.
You will work closely with the service, parts and sales teams to process claims on time, follow up on approvals and rejections, and maintain thorough records. The role also involves preparing warranty activity reports, coordinating audits and spotting recurring warranty trends so the team can improve.
This is a permanent, full time position suited to someone who thrives in a structured environment and enjoys keeping administrative processes running smoothly behind the scenes.
Requirements
- Matric certificate
- Minimum 2 years experience as a Warranty Clerk or in a similar role
- Proven experience processing warranty claims in the automotive industry
- Strong administrative and computer proficiency
- Experience with dealership systems, with Kerridge being advantageous
- Ability to support and collaborate with multiple departments
- Exceptional attention to detail
- Strong communication and interpersonal skills
- Highly organized and deadline driven
- Able to work independently and within a team
- Strong problem solving ability
Responsibilities
- Accurately process and submit warranty claims within required timeframes
- Monitor, track and follow up on claim approvals and rejections
- Maintain and update all warranty documentation and records
- Liaise with service, parts and sales departments on claim matters
- Ensure full compliance with manufacturer and internal warranty policies
- Prepare and submit warranty activity reports
- Coordinate warranty audits and manage responses to audit queries
- Process claim adjustments and corrections
- Verify parts and labour charges in line with claim requirements
- Identify warranty trends and recurring issues for improvement
- Assist departments with warranty related queries
- Provide general administrative support across the dealership as needed
Job details
- Organisation
- Fouche & Co
- Location
- Pinetown, KwaZulu Natal
- Job type
- Full time
- Experience level
- Junior (2+ years)
- Education
- Matric
- Salary
- R15k to R18k per month / monthly
- Category
- Automotive & Motor
- Application Method
- Apply manually
Success Guide
When applying for this Warranty Clerk role, make sure your CV clearly shows your experience with warranty claims in the automotive industry. Highlight any dealership systems you have used, especially Kerridge, and mention your matric certificate. Since the role involves working with several departments, give examples of how you have coordinated with others or solved claim issues in the past.
In an interview, be ready to talk about how you handle deadlines, follow up on rejected claims and keep records accurate. A calm, organized approach and a sharp eye for detail will stand out. Good luck!
How we help you prepare
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