Warranty and Maintenance Claims Assessor (Automotive) - Kariega / Uitenhage
Staff Solutions · Kariega / Uitenhage, Eastern Cape
Overview
A leading automotive client in Kariega / Uitenhage is looking for a skilled Claims Assessor to manage warranty and maintenance plan claims. If you have a trade certificate as a Motor Mechanic or Auto Electrician and 5 to 10 years of technical experience, this permanent role offers a chance to work with a major brand, ensuring dealer claims are accurate and cost effective. Bring your fault finding expertise to a dynamic team.
About the role
Our client in the automotive industry, based in Kariega / Uitenhage, is seeking a Claims Assessor to oversee warranty and maintenance plan operations. You will ensure dealer claims are accurate, compliant and cost effective while supporting the dealer network.
Key Responsibilities:
- Assess and validate dealer Warranty and Maintenance Plan claims in line with Group brand standards.
- Ensure Dealer Network compliance with approved warranty policies, technical procedures and labour time guidelines.
- Monitor and control claim / repair quality and cost through ongoing validation and system based corrections.
- Engage proactively with dealers to resolve warranty and Maintenance Plan matters efficiently.
- Provide clear guidance and coaching to improve dealer claim / repair quality accuracy and policy adherence.
- Support internal stakeholders through reporting, risk identification and audit activities.
Application Note: Reference number PE006947-AS-1 should be used when applying.
Requirements
- Motor Mechanic or Auto Electrician Trade Certificate
- Master or Diagnostic Technician qualification
- National Diploma or Degree in Mechanical or Electrical Engineering will be an advantage
- Minimum 5 to 10 years technical work experience and knowledge of aftersales service systems and processes
- Extensive experience in mechanical and electrical fault diagnosis with proven ability to solve technical solutions effectively
- Proven experience engaging with Dealers and Customers in a retail environment
Responsibilities
- Assess and validate dealer Warranty and Maintenance Plan claims in line with Group brand standards.
- Ensure Dealer Network compliance with approved warranty policies, technical procedures and labour time guidelines.
- Monitor and control claim / repair quality and cost through ongoing validation and system based corrections.
- Engage proactively with dealers to resolve warranty and Maintenance Plan matters efficiently.
- Provide clear guidance and coaching to improve dealer claim / repair quality accuracy and policy adherence.
- Support internal stakeholders through reporting, risk identification and audit activities.
Job details
- Organisation
- Staff Solutions
- Location
- Kariega / Uitenhage, Eastern Cape
- Job type
- Full time
- Experience level
- Senior (5+ years)
- Education
- Certificate
- Category
- Automotive & Motor
- Application Method
- Apply online
Success Guide
As a Claims Assessor in the automotive industry, you will play a vital role in maintaining the integrity of warranty claims. To stand out, highlight your hands on technical experience and your ability to communicate effectively with dealers. Make sure your CV clearly shows your trade certificate and any diagnostic qualifications. In the interview, be ready to discuss real examples of fault diagnosis and how you ensured compliance in previous roles. This is a great opportunity to work with a leading brand and grow your career in the Eastern Cape.
How we help you prepare
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