US Customer Service Agent Back Office at EXL in Cape Town
EXL · Cape Town, Western Cape
Overview
EXL is hiring a US Customer Service Agent for their back office team in Cape Town. This full time role is perfect for young South Africans who enjoy helping people and want to build a career in customer service. You will support US based customers with their queries while working in a professional environment. If you have strong communication skills and a passion for problem solving, this could be your next opportunity.
About the role
EXL is looking for a US Customer Service Agent to join their back office team in Cape Town. In this role, you will be the voice of the company for customers based in the United States, helping them resolve issues and answer questions about products or services.
Your day to day work will involve handling customer enquiries through various channels, maintaining accurate records of interactions, and working closely with your team to meet service targets. This is a great chance to gain international customer service experience with a global company.
Important application note: Make sure your CV is up to date and clearly shows any customer service or call centre experience you have. This will help your application stand out.
Requirements
- Grade 12 or equivalent qualification
- Strong verbal and written communication skills in English
- Previous customer service or call centre experience is advantageous
- Ability to work night shifts to align with US time zones
- Good computer literacy and typing skills
- Ability to handle multiple tasks and work under pressure
- Clear criminal record
Responsibilities
- Handle incoming customer queries and complaints from US based clients
- Provide accurate information about products and services
- Resolve customer issues efficiently and professionally
- Maintain detailed records of customer interactions
- Work towards meeting individual and team performance targets
- Collaborate with team members and supervisors to improve service delivery
- Follow company policies and procedures at all times
Job details
- Organisation
- EXL
- Location
- Cape Town, Western Cape
- Job type
- Full time
- Experience level
- Entry
- Education
- Matric
- Category
- Customer Service
- Application Method
- Apply online
Success Guide
Hi there! This role at EXL is a great stepping stone if you want to get into international customer service. The key thing here is your communication skills. Make sure your CV highlights any experience you have helping customers, even if it was in a retail or part time job.
Since you will be dealing with US customers, you may need to work night shifts. Be prepared to talk about how you handle shift work and stressful situations in your interview.
Double check that your CV is clear and error free. A friendly, professional attitude goes a long way in this industry. Good luck!
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