US Customer Service Agent (Back Office) at EXL in Cape Town
EXL · Cape Town, Western Cape
Overview
EXL is hiring US Customer Service Agents for their back office team in Cape Town. This is a full time role where you will support American customers, so strong English communication is key. It is a great opportunity for young job seekers who want to build a career in customer service with a global company. If you are patient, friendly and good with people, this could be your next step.
About the role
Join EXL as a US Customer Service Agent in their back office team based in Cape Town. In this full time role, you will be the friendly voice that helps American customers with their queries, concerns and requests.
Your day to day will involve handling customer interactions, resolving issues, keeping accurate records of conversations and working with your team to meet service standards. You will need to be comfortable working with US based customers and have excellent English skills, both written and spoken.
This is an on site position, so you will be working from the EXL offices in Cape Town. It is ideal for someone who is starting out or has some experience in customer service and wants to grow within a large international company.
Please note: No specific application instructions or documents were mentioned in the listing. Apply through the job board link with your updated CV.
Requirements
- Excellent English communication skills, both written and verbal
- Ability to work with US based customers and understand their needs
- Previous experience in customer service is an advantage
- Strong listening skills and patience
- Ability to work in a team and follow processes
- Willingness to work on site in Cape Town
- Must be able to work full time hours
Responsibilities
- Handle customer queries and requests from US based clients
- Provide clear and friendly responses via back office channels
- Resolve customer issues efficiently and professionally
- Maintain accurate records of customer interactions
- Meet performance and quality standards set by the company
- Work closely with team members to ensure smooth operations
- Follow company policies and procedures during all interactions
Job details
- Organisation
- EXL
- Location
- Cape Town, Western Cape
- Job type
- Full time
- Experience level
- Entry
- Category
- Customer Service
- Application Method
- Apply online
Success Guide
If you are applying for this US Customer Service Agent role at EXL, make sure your CV highlights any customer facing experience you have, even if it was part time or volunteer work. Since you will be dealing with American customers, show that your English is strong by writing a clear, friendly cover letter. During the interview, you can expect questions about how you handle difficult customers or solve problems under pressure. Be ready to give examples from your past experience, like school projects, casual jobs or community work. It also helps to know a bit about US culture and time zones, as you may work shifts that align with American hours. Dress smartly for the interview and be yourself. Good luck!
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