Universal Banker at Standard Bank, Lowveld
Standard Bank · Lowveld, Limpopo
Overview
Standard Bank is looking for a Universal Banker in the Lowveld to assist Personal, Prestige and Private Banking clients with everything from product questions to opening accounts. If you have a FAIS qualification and branch or contact centre experience, this full time role is a solid step in retail banking. You will be the go to person who resolves client needs in one go, so great people skills and a sharp eye for detail matter here.
About the role
As a Universal Banker at Standard Bank in the Lowveld, you will be the first point of contact for Personal, Prestige and Private Banking clients. Your job is to understand what each client needs and then act on it properly the first time.
Day to day you will answer questions about banking products, help clients open relevant accounts, provide statements and debit order information, and make sure every interaction meets client experience, product and legislative standards, including FAIS requirements.
You will work closely with clients to assess their needs accurately and then deliver a one and done service that keeps them happy and compliant.
Application note: Applications are done through Standard Bank's official careers site. You will be redirected to their system to complete your application.
Requirements
- NQF Level 5 qualification (required for FAIS)
- FAIS Representative certification
- 3 to 4 years relevant FAIS qualification and experience
- If no FAIS experience, you would need to operate under supervision
- Experience in branch banking or a contact centre environment
- Good understanding of bank processes, policies and products
- Behavioural competencies: checking things, convincing people, developing expertise, developing strategies, embracing change
- Technical competencies: application and submission verification, banking process and procedures, client acceptance and review, customer understanding, processing, product and services knowledge
Responsibilities
- Take demand from Personal, Prestige and Private Banking clients on banking matters
- Answer product questions and handle client account activities
- Open relevant accounts for clients
- Provide statements and debit order information
- Form an accurate assessment and understanding of each client's demand
- Act on client needs in a one and done manner
- Consistently deliver in line with client experience, product and legislative requirements including FAIS
Job details
- Organisation
- Standard Bank
- Location
- Lowveld, Limpopo
- Job type
- Full time
- Experience level
- Mid (3+ years)
- Education
- Higher certificate
- Category
- Banking & Insurance
- Posted
- 2 November 2026 (5 days ago)
- Application Method
- Apply online
Success Guide
This role is a good fit if you already have some banking or contact centre experience and a FAIS qualification. When you apply, make sure your CV clearly shows your FAIS status and the number of years you have worked in a branch or call centre. Standard Bank will want to see that you understand client service and can handle account processes accurately.
In an interview, expect questions about how you deal with demanding clients and how you make sure your work meets compliance rules. Bring examples of times you solved a client problem quickly and correctly. Also be ready to talk about banking products you have worked with before.
Double check that your application is submitted on Standard Bank's official site, since that is where the hiring team will review it.
How we help you prepare
This employer takes applications on their own website, so you'll submit this one yourself — but SPAAN NOW gets everything ready for you first. Here's how it works:
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