Universal Advisor Pipelines at FNB Mbombela
FNB · Mbombela, Mpumalanga
Overview
FNB is hiring Universal Advisors for their Points of Presence team in Mbombela, Mpumalanga. This full time branch role is ideal for customer focused individuals with 1 to 3 years of experience who enjoy helping people with banking solutions while promoting digital channels. You will work in a fast paced environment delivering ethical sales and service while growing your career with one of South Africa's leading banks.
About the role
As a Universal Advisor in FNB's Points of Presence team, you will be the friendly face customers meet when they walk into the branch. Your main focus is to engage customers, understand what they need, and guide them towards the right banking products and digital platforms.
Day to day you will handle customer transactions, identify opportunities to cross sell suitable banking solutions, and help customers move onto self service and eChannel platforms. You will also manage leads and referrals, keep accurate records, and make sure everything you do follows FAIS, FICA and Treating Customers Fairly principles.
The branch environment is busy and high volume, so you will need to stay calm, professional and helpful at all times. You will be expected to meet set benchmarks for transactions and sales while still delivering an exceptional experience that lives up to FNB's promise of How can we help you.
Application note: You will apply on FirstRand's official system through their Workday portal. Make sure your CV and supporting documents are ready before you start the online application.
Requirements
- Grade 12 or NQF Level 4 as a minimum qualification
- An NQF Level 5 certificate in Banking, Business Administration, Customer Service or a related field recognised by FAIS is preferred
- 1 to 3 years of experience in a customer facing, service delivery or client support role, ideally within financial services
- Understanding of FAIS, Treating Customers Fairly principles and regulatory compliance
- Proven ability to meet sales, service and customer experience targets
- Must not be an unrehabilitated insolvent
- Strong communication and interpersonal skills
- Client focused with a strong ethical mindset
- Detail oriented with high compliance awareness
- Results driven with good planning and organisational skills
Responsibilities
- Engage walk in and existing customers in a positive, professional manner and live up to FNB's brand promise of How can we help you
- Identify customer needs and sell or cross sell banking and financial solutions that suit those needs
- Educate customers on appropriate banking platforms and proactively migrate them to digital, eChannel and self service platforms
- Fulfil customer transactions above set benchmarks while delivering exceptional service
- Manage leads, referrals and customer follow ups within agreed turnaround times
- Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF and internal governance
- Support cost containment and reduction through every customer interaction
- Stay informed about product offerings, systems and industry developments
- Take accountability for your own performance, learning and career development
- Contribute to team success and adapt to changing customer and business needs
Job details
- Organisation
- FNB
- Location
- Mbombela, Mpumalanga
- Job type
- Full time
- Experience level
- Entry (1+ years)
- Education
- Higher certificate
- Category
- Banking & Insurance
- Posted
- 21 October 2026 (2 weeks ago)
- Closing date
- 30 November 2026
- Application Method
- Apply online
Success Guide
This is a great entry point into banking if you enjoy working with people. FNB looks for advisors who are genuinely helpful and comfortable talking about digital banking, so when you prepare for your interview, think of real examples where you solved a customer's problem or helped someone switch to a digital platform. Be ready to explain how you would handle a busy queue while keeping each customer feeling valued. Highlight any experience you have with compliance, FICA or FAIS, even from previous customer service roles. Make sure your Grade 12 certificate is attached and that you apply through the official FirstRand link. The closing date is 30 November 2026, so do not leave it too late. Good luck.
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