Universal Advisor at FNB in Vryburg
FNB · Vryburg, North West
Overview
FNB is looking for a Universal Advisor to join their Points of Presence team in Vryburg, North West. This full time branch role is perfect for someone with 1 to 3 years of customer facing experience who enjoys helping people with their banking needs. You will guide customers through product solutions, promote digital banking channels, and deliver a seamless experience while working within a supportive and inclusive team.
About the role
As a Universal Advisor at FNB in Vryburg, you will be the friendly face of the bank in a busy branch environment. Your main focus is to give customers a positive experience by understanding what they need and offering the right banking solutions.
You will work with walk in and existing customers, helping them with transactions, product enquiries, and directing them to the correct channels. A big part of the role involves educating customers about digital and self service options so they can bank more easily.
- Engage with customers in a professional and helpful manner
- Identify and cross sell banking products that fit customer needs
- Educate customers on digital and eChannel banking platforms
- Process transactions while delivering excellent service
- Manage leads, referrals, and follow ups within agreed timeframes
- Keep accurate records and comply with FAIS, FICA, and TCF principles
Application note: Applications must be submitted before the closing date of 12 November 2026. Late applications will not be accepted. You will apply on FNB's official recruitment site.
Requirements
- Minimum Grade 12 or NQF Level 4 qualification
- NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related field is preferred
- 1 to 3 years of experience in customer facing environments, service delivery, or client support within financial services
- Strong understanding of FAIS, TCF principles, and regulatory compliance
- Proven ability to meet sales, service, and customer experience targets
- Must not be an unrehabilitated insolvent
- Client focused with a strong ethical mindset
- Confident in needs based selling and solution delivery
- Excellent interpersonal and communication skills
- Detail oriented with high compliance awareness
Responsibilities
- Provide a positive customer experience by being helpful and sensitive to customer needs and expectations
- Identify, sell, and cross sell banking products and financial solutions aligned to customer needs
- Educate customers on correct banking platforms and migrate them to digital, eChannel, and self service options
- Fulfil transactions above set benchmarks while delivering exceptional service
- Manage leads, referrals, and customer follow ups within agreed turnaround times
- Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance
- Conduct yourself in an ethical and professional manner at all times
- Take accountability for personal performance, learning, and career development
- Stay informed on product offerings, systems, and industry developments
- Contribute to team success and adapt to changing customer and business needs
Job details
- Organisation
- FNB
- Location
- Vryburg, North West
- Job type
- Full time
- Experience level
- Junior (1+ years)
- Education
- Matric
- Category
- Banking & Insurance
- Posted
- 5 November 2026 (2 days ago)
- Closing date
- 12 November 2026
- Application Method
- Apply online
Success Guide
This is a great opportunity to start or grow your career in banking with one of South Africa's biggest banks. FNB values customer service and digital innovation, so when you apply, highlight any experience you have helping customers, handling transactions, or working with banking products. Show that you understand FAIS, FICA, and TCF principles, as these are important in this role. In an interview, expect questions about how you would handle difficult customers, explain digital banking to someone unfamiliar with it, or meet sales targets while keeping customers happy. Bring a positive attitude and be ready to show your people skills.
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