Unified Communications Systems Analyst at Leading Legal Firm in Johannesburg
The Skills Mine · Johannesburg, Gauteng
Overview
A leading full service legal firm in Johannesburg is looking for a Unified Communications Systems Analyst to join their IT team. You will support video conferencing, networking and end user systems while managing support tickets and improving service quality. This permanent role is perfect for someone with up to 4 years of IT experience and Microsoft certifications who wants to grow in a professional legal environment.
About the role
Our client, a leading full service legal firm based in Johannesburg, needs a Unified Communications Systems Analyst to keep their communication and collaboration technology running smoothly. You will be part of the IT team that supports a busy legal practice where reliable systems are essential.
This role is hands on. You will spend your days resolving technical incidents, monitoring infrastructure, supporting video conferencing setups and helping end users get the most out of their tools. You will also work on service quality improvements, automate where possible and make sure SLAs are met.
If you have a few years of IT experience, strong Microsoft 365 skills and a passion for unified communications, this is a great chance to work in a professional services environment where your work is valued.
Requirements
- National Senior Certificate or Matric
- Up to 4 years of experience in Information Technology
- Microsoft Certified Systems Engineer (MCSE) or equivalent certification
- Microsoft 365 Certified: Teams Administrator Associate certification
- Microsoft 365 Certified: Teams Voice Engineer Expert certification
- Microsoft 365 Certified: Modern Desktop Administrator Associate certification is preferred
- Experience supporting video conferencing solutions
- Experience in networking
- Experience in end user support
Responsibilities
- Proactively identify, investigate and resolve client incidents and problems as part of technical support
- Oversee VCAV team operations, operational improvements, practices and quality assurance
- Manage support tickets from low to high complexity in line with agreed service level agreements
- Ensure assigned infrastructure is configured, installed, tested and operational
- Perform system checks, use monitoring tools and respond to alerts
- Identify and log incidents and errors promptly
- Assist with assigning and escalating support calls
- Investigate third line support issues to determine root causes
- Escalate issues to third party vendors where necessary
- Provide onsite technical support and field engineering services to clients
- Conduct monthly sample reviews of incidents and service requests, analyse findings and recommend service quality improvements
- Provide ongoing feedback to clients and affected parties, updating relevant systems and portals
- Identify opportunities to optimise workflows and automate tasks
Job details
- Organisation
- The Skills Mine
- Location
- Johannesburg, Gauteng
- Job type
- Full time
- Experience level
- Junior
- Education
- Matric
- Category
- IT & Software Development
- Application Method
- Apply online
Success Guide
When you apply for this role, make sure your CV clearly shows your Microsoft 365 certifications and any hands on experience with Teams, video conferencing and networking. The legal industry values attention to detail so a neat, well structured CV will stand out. Be ready to talk about how you have resolved technical issues under pressure and how you communicate with non technical users. Since this is an onsite role in Johannesburg, mention your availability to work in the office. If you have the Modern Desktop Administrator Associate certification, highlight it because the listing mentions it is preferred. Good luck!
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