UK Sales and Service Advisor at Concentrix Cape Town
Concentrix SA · Cape Town, Western Cape
Overview
Join Concentrix in Cape Town as a UK Sales and Service Advisor and help customers with telecom services while boosting sales and retention. You will work on an internationally innovative campaign, handling calls to upsell, resolve issues and keep customers happy. With a base salary of R7524,56 plus incentives and commission, this on-site role offers a great start in the service industry with plenty of growth potential.
About the role
Concentrix is looking for a Customer Support Advisor to work on an internationally innovative campaign in their vibrant Cape Town office. You will be part of a dynamic team focused on providing exceptional customer service while promoting telecom services to drive sales and retention.
What you will do:
- Engage in proactive sales conversations to identify opportunities to up-sell or cross-sell telecom services such as mobile plans, internet packages or add-on services.
- Handle inbound and outbound calls to retain customers at risk of churn by offering tailored retention solutions.
- Resolve customer issues related to billing, technical problems or service inquiries while maintaining a focus on both service excellence and sales targets.
- Conduct thorough needs assessments with customers to recommend the best services or upgrades suited to their requirements.
- Handle calls regarding cancellations or service downgrades and provide persuasive solutions to retain customers.
- Maintain high levels of knowledge regarding the company's offerings to ensure accurate recommendations and effective sales strategies.
- Recognise when to escalate complex issues or technical problems to the relevant team or department.
Application notes: Only applicants who are legally authorised to work in South Africa will be considered, and the appointment will be made in line with the company's EE Plan. Apply online through the PNet listing.
Requirements
- Minimum 6 months of international upselling and service experience
- Clear criminal and credit record
- Passed Grade 12
- Ability to work shifts aligned to UK business hours
- Proficient in English verbal communication
- Self-motivated and highly responsible
Responsibilities
- Provide exceptional customer service while actively promoting relevant telecom services to drive sales and retention
- Engage in proactive sales conversations to identify opportunities to up-sell or cross-sell telecom services, such as mobile plans, internet packages or add-on services
- Handle inbound and outbound calls to retain customers at risk of churn by offering tailored retention solutions
- Resolve customer issues and concerns related to billing, technical issues or service inquiries while maintaining a focus on both service excellence and sales targets
- Take ownership of customer inquiries, ensuring that all issues are addressed and resolved in a timely and efficient manner
- Conduct thorough needs assessments with customers to recommend the best services or upgrades suited to their requirements
- Handle calls regarding cancellations or service downgrades and provide persuasive solutions to retain customers
- Maintain high levels of knowledge regarding the company's offerings to ensure accurate recommendations and effective sales strategies
- Recognise when to escalate complex issues or technical problems to the relevant team or department
Benefits
Base salary of R7524,56 plus incentives and progressive commission structure, medical aid for main member or medical insurance for employee and two dependents (dependents 100% payable by Concentrix), pension fund with 2.5% company contribution and 2.5% employee contribution, subsidized transport, shift allowance after 6pm, fantastic Employee Assistance Programme (EAP), group life cover, access to financial well-being sessions, will writing sessions and stress management sessions, team building and upskill training opportunities, interactive and inclusive company culture
Job details
- Organisation
- Concentrix SA
- Location
- Cape Town, Western Cape
- Job type
- Full time
- Experience level
- Entry
- Education
- Matric
- Salary
- R7 524,56 per month plus incentives / monthly
- Category
- Customer Service
- Application Method
- Apply online
Success Guide
This role is a great stepping stone into the world of international sales and customer service. Concentrix is a global company, so they value people who are confident on the phone, resilient and eager to learn. When applying, highlight any experience you have in upselling or retaining customers, even if it was in a retail or hospitality setting. Be ready to discuss how you handle rejection and stay motivated. Since you'll be working UK hours, think about your transport arrangements for shifts that end after 6pm. The company offers subsidized transport and shift allowances, so ask about those in your interview. Show enthusiasm for the telecom industry and a willingness to grow within the company. Good luck!
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