Telesales Team Leader for Long Term Insurance
Isilumko Staffing · Johannesburg, Gauteng
Overview
A leading financial services company is looking for an experienced Telesales Team Leader to coach and drive a high performing sales team on a 12 month contract in Johannesburg. You will need solid experience with long term insurance products like life and funeral cover. This is a great opportunity to lead a contact centre sales team and make a real impact on performance.
About the role
As a Telesales Team Leader, you will be responsible for leading, motivating and managing a team of sales consultants within a busy contact centre environment. Your main focus will be to drive daily, weekly and monthly sales targets while making sure the team meets its KPIs and sales objectives.
You will spend your days coaching and mentoring consultants to improve their sales performance, identifying performance gaps and implementing appropriate interventions. You will also support the team with sales techniques, objection handling and customer engagement, and analyse sales and performance reports to provide feedback.
Part of your role will involve managing escalated customer queries and ensuring adherence to quality, compliance and operational standards. You will promote accountability, teamwork and a strong performance culture within the team.
Please note: Email your CV to the address provided. Only candidates who meet the minimum requirements will be considered.Requirements
- Matric (Grade 12)
- Degree (NQF 7) in a relevant field that is FAIS compliant
- RE5 certification
- Minimum 2 years experience leading a sales team within a long term insurance environment
- Experience with long term insurance products such as life and funeral cover is a must
- Proven experience managing sales targets and KPIs
- Experience in coaching, mentoring and performance management
- Strong understanding of contact centre sales processes and customer service standards
- Strong leadership and people management skills
- Excellent coaching and mentoring ability
- Strong sales and commercial acumen
- Performance driven and target oriented
- Excellent communication and interpersonal skills
- Good analytical and problem solving abilities
- Ability to manage conflict and difficult situations
- Resilient and able to perform in a fast paced contact centre environment
Responsibilities
- Lead, motivate and manage a team of sales consultants
- Drive daily, weekly and monthly sales targets
- Monitor team performance against agreed KPIs and sales objectives
- Coach and mentor consultants to improve sales performance
- Identify performance gaps and implement appropriate interventions
- Support the team with sales techniques, objection handling and customer engagement
- Analyse sales and performance reports and provide feedback
- Manage escalated customer queries where required
- Ensure adherence to quality, compliance and operational standards
- Promote accountability, teamwork and a strong performance culture
Job details
- Organisation
- Isilumko Staffing
- Location
- Johannesburg, Gauteng
- Job type
- Contract
- Experience level
- Lead (2+ years)
- Education
- Bachelor
- Category
- Sales & Business Dev
- Application Method
- Apply manually
Success Guide
This is a fantastic opportunity if you have experience leading a telesales team in the insurance industry. Make sure your CV clearly shows your RE5 certification and your experience with long term insurance products like life and funeral cover. The company is looking for someone who can coach and motivate a team, so highlight any times you helped improve sales performance or managed KPIs.
In your interview, be ready to talk about how you handle underperformance and how you keep a team motivated in a fast paced contact centre. Since this is a 12 month contract, show that you are reliable and can hit the ground running. Good luck!
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