Technical Support Agent for Solar Energy (Engineering Graduates Welcome) in Cape Town
Camino Recruit · Observatory, Cape Town, Western Cape
Overview
Calling all engineering students and graduates in Cape Town. This is your chance to break into the renewable energy industry as a Technical Support Agent for a growing solar company in Observatory. You will troubleshoot solar PV systems, inverters and batteries remotely, helping customers get the most out of their solar setups. If you are curious about how solar systems work and want to build a career in green energy, this office based role could be your perfect starting point.
About the role
Are you passionate about renewable energy and looking for a way into the solar industry? Our client, a growing renewable energy business in Cape Town, is recruiting Technical Support Agents to join their team. This is a customer facing technical support role, not a field installation position. You will be working from their Observatory office, Monday to Friday, 08:00 to 17:00.
What you will do:
- Provide first line technical support to customers experiencing issues with their solar systems
- Troubleshoot solar PV systems, inverters, batteries and overall system performance remotely
- Analyse system monitoring data to identify faults or performance issues
- Guide customers through technical checks and explain solutions in a clear, patient manner
- Help customers with apps, monitoring platforms and system settings
- Investigate technical queries logically before escalating complex issues to the appropriate team
- Maintain accurate records of customer interactions, troubleshooting steps and resolutions
- Work closely with internal technical and operational teams
This role is ideal for someone who enjoys problem solving, has a genuine interest in solar technology and wants to develop deeper expertise in renewable energy.
Requirements
- You must meet at least one of the following: solar industry experience (ideally with exposure to solar PV systems, inverters, batteries, monitoring, technical support, commissioning, maintenance or troubleshooting) OR engineering studies or qualification (Electrical Engineering, Electronic Engineering, Mechatronics, Renewable Energy, Power Systems or another relevant technical field)
- Previous customer facing or technical support experience would be advantageous but is not essential for engineering students or graduates
- Comfortable working with systems, apps and technical data
- Thorough, accurate and able to take ownership through to resolution
- Genuine interest in solar, energy and technology
- Based in Cape Town or able to commute reliably to Observatory
- Available to work fully office based, Monday to Friday, 08:00 to 17:00
Responsibilities
- Provide first line technical support to customers with solar system issues
- Troubleshoot solar PV systems, inverters, batteries and system performance remotely
- Analyse system information and monitoring data to identify potential faults or performance issues
- Guide customers through technical checks and explain solutions clearly and patiently
- Assist customers with apps, monitoring platforms and system settings
- Investigate technical queries logically before escalating more complex issues
- Escalate unresolved issues to the appropriate technical team while maintaining ownership through to resolution
- Communicate with customers via phone, email and other support channels
- Maintain accurate records of customer queries, troubleshooting steps and resolutions
- Work closely with internal technical and operational teams to resolve customer issues
Job details
- Organisation
- Camino Recruit
- Location
- Observatory, Cape Town, Western Cape
- Job type
- Full time
- Experience level
- Entry
- Education
- Diploma
- Category
- Customer Service
- Application Method
- Apply online
Success Guide
If you are an engineering student or graduate in Cape Town, this role is a fantastic way to get your foot in the door of the renewable energy industry. Solar is booming in South Africa, and hands on technical support experience will make you a valuable candidate for future roles in this growing sector.
When you apply, tailor your CV to highlight any exposure you have had to solar, electrical or electronic systems, even if it was during your studies or a vacation job. If you have done any customer service work, mention that too. In an interview, be ready to explain how you approach troubleshooting a technical problem. The company values logical thinking and the ability to explain technical things simply more than years of experience. Show your curiosity and enthusiasm for solar technology, and you will stand out.
How we help you prepare
This employer takes applications on their own website, so you'll submit this one yourself — but SPAAN NOW gets everything ready for you first. Here's how it works:
- Our AI tailors your CV to match this job's keywords and requirements, so it stands out to recruiters and screening systems.
- A custom cover letter is written specifically for this role — no generic templates.
- We gather the documents this job needs: CV. SPAAN NOW pulls these from your profile and packages them together, ready to attach.
- Once your application is prepared, we show you exactly how and where to apply — just follow the link to the employer and submit your ready-made CV, cover letter and documents.
- Mark it as applied under Applications to keep track, and if you're shortlisted, use AI Interview Prep to practise questions commonly asked for roles like this.
We do the hard part — tailoring and gathering everything — so applying yourself only takes a minute.
Spaan Talk
Nobody has said anything yet. Be the first.