Technical Infrastructure Manager | Randburg | R1m PA
E-Merge IT Recruitment · Randburg, Gauteng
Overview
A great opportunity for an experienced IT professional to lead a technical team in Randburg. You will manage engineers, oversee service delivery, and work on cloud backup and security solutions. This senior role offers a competitive salary of up to R1m per year and the chance to make a real impact on customer satisfaction and operational excellence.
About the role
We are looking for a skilled Technical Manager to lead our technical team, strengthen customer relationships, and drive service delivery. You will work closely with Account Management, Sales, Development, Finance, and senior management to maintain customer satisfaction, improve backup protection and licence utilisation, reduce operational risk, and support customer retention.
The role covers Endpoint Cloud and third-party solutions, including Cloud-to-Cloud Microsoft 365 Backup, MSP360 Backup, Email Threat Protection, and Sendmarc.
Key focus areas: Leading and coaching technical engineers, managing workload allocation and team capacity, coordinating technical stand-ups, monitoring service delivery and escalations, conducting performance reviews, overseeing technical projects, and collaborating cross-functionally to improve service quality and customer retention.
Requirements
- At least 10 years of professional IT experience in technical support, IT services, infrastructure, or technical operations.
- At least 5 years of technical team management experience, including work allocation, coaching, performance management, and accountability.
- Strong understanding of IT support, technical escalation, service levels, and operational KPIs.
- Experience overseeing multiple technical projects and managing competing demands.
- Excellent customer-facing communication, relationship management, and conflict-resolution skills.
- Ability to assess technical issues and operational risks and guide engineers without personally undertaking every implementation.
- Experience collaborating with commercial teams, development teams, and senior management.
- Working knowledge of business IT environments, data protection, backup, and business continuity concepts.
Responsibilities
- Lead, coach, and develop technical engineers with varying levels of experience and specialisation.
- Manage workload allocation, team capacity, staff availability, leave, priorities, and individual accountability.
- Coordinate technical stand-ups to review progress, address obstacles, and align priorities.
- Monitor service delivery, technical escalations, service levels, and operational performance.
- Conduct performance and development reviews, identify skills gaps, and coordinate training.
- Oversee multiple technical projects while balancing competing priorities and business demands.
- Lead recruitment activities, candidate assessments, and onboarding in collaboration with management.
- Promote collaboration, knowledge sharing, and continuous improvement.
- Work cross-functionally to strengthen customer relationships, improve service quality, and support customer retention.
Job details
- Organisation
- E-Merge IT Recruitment
- Location
- Randburg, Gauteng
- Job type
- Full time
- Experience level
- Senior (10+ years)
- Salary
- Up to R1m per year / monthly
- Category
- IT & Software Development
- Application Method
- Apply online
Success Guide
This is a senior role, so your application should clearly show your experience leading technical teams and managing IT operations. Highlight specific examples of how you have coached engineers, improved service delivery, or managed escalations. Use the job description keywords like 'service levels', 'operational KPIs', and 'team development' in your CV and cover letter. The company values collaboration and customer focus, so be ready to discuss how you have worked with sales and account management teams. In interviews, expect questions about your leadership style and how you handle competing priorities. Good luck!
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