Team Leader: Client Services at Nedbank Asset Management, Cape Town

As Team Leader for Client Services in Nedbank's Asset Management division, you will play a key role in minimising financial and reputational risk exposure for internal and external stakeholders. You will lead and support your team to deliver excellent service while driving operational efficiency and transformation targets.

What you can expect to do:

• Build and maintain strong relationships with external stakeholders by identifying their needs, ensuring timely payments, resolving queries, and keeping communication open.
• Foster collaboration within your team by assigning responsibilities, sharing relevant information, and encouraging accountability.
• Support transformation goals by considering targets during recruitment, retention, and training processes, and participating in Nedbank culture building initiatives.
• Create a client service culture and support staff participation in corporate responsibility initiatives.
• Drive operational excellence by supporting business optimisation improvements and encouraging innovative ideas from your team.
• Improve turnaround times by mentoring staff and measuring performance against SLAs.
• Manage staff performance by implementing performance agreements, setting clear goals, giving regular feedback, and recognising achievements.
• Coach and mentor staff on performance gaps and agree on appropriate action plans.
• Motivate your team by creating a collaborative environment and encouraging participation in decision making.
• Stay up to date in your field and build your own and your team's capabilities through training and development.
• Contribute to team effectiveness by following the recruitment process and developing talent retention programmes.
• Ensure your team understands and embraces Nedbank's vision and values.
• Manage the onboarding process for new employees according to the checklist.
• Schedule and coordinate staff and resources to meet daily SLAs and team objectives.
• Review work for quality, monitor systems, allocate resources, and organise staff according to work volumes.
• Resolve work obstacles by investigating root causes, selecting the best alternatives, and providing feedback to stakeholders.

Please note: Employment Equity preference will be given to individuals from underrepresented groups. You will apply on Nedbank's official careers site. For questions, you can contact the Nedbank Recruiting Team at +27 860 555 566.

• Matric or Grade 12 or National Senior Certificate (NQF Level 4).
• Advanced Diploma or National 1st Degree.
• 2 to 3 years of people management experience in financial risk and process management.
• Technical knowledge in business administration and management, client service management, communication strategies, consumer behaviour, financial accounting principles, governance, risk and controls, project management principles, relevant Nedbank product knowledge, staff resource planning, and management information and reporting principles tools and mechanisms.
• Behavioural competencies: aligning performance for success, coaching, customer focus, facilitating change, guiding team success, delegation and empowerment.

• Build strong relationships with external stakeholders by identifying needs, paying on time, resolving queries timeously, networking, and regular communication.
• Build and maintain working relationships by fostering collaboration, ongoing communication, assigning responsibility and accountability, and sharing relevant information.
• Ensure transformational targets are met for own team through recruitment, retention, and training processes.
• Contribute to a culture conducive to transformation goals by participating in Nedbank Culture building initiatives.
• Participate in the development and implementation of action plans to address culture survey results.
• Create a client service culture through required interventions and encourage staff to participate in corporate responsibility initiatives.
• Achieve operational excellence by supporting business optimisation improvements through team engagement and encouraging innovative ideas.
• Improve turnaround times by mentoring staff and measuring performance against SLAs.
• Contribute to business unit profitability by preventing financial losses and monitoring expenses.
• Manage staff performance through performance agreements, clear vision, agreed goals, regular feedback, recognition, and corrective action.
• Mentor and coach staff on identified performance gaps.
• Motivate staff by creating a teamwork environment, sharing information, and encouraging participation in decision making.
• Stay abreast in field of expertise by building capability of self and staff through training and development.
• Contribute to team effectiveness by following the recruitment process.
• Maintain a capable high performing team by identifying talent, conducting career conversations, and developing retention programmes.
• Ensure self and staff understand and embrace Nedbank Vision and Values by leading by example.
• Manage the onboarding process of new employees.
• Meet team objectives by scheduling and coordinating staff and resources according to daily SLAs.
• Improve team performance by identifying performance gaps from evaluations, analysing MIS data, and coaching.
• Drive workflow efficiency by reviewing work quality, monitoring systems, allocating resources, and organising staff.
• Resolve work obstacles by investigating, identifying root cause, selecting alternatives, and providing feedback.