Team Lead: Call Centre at Smollan Financial Services in Johannesburg
Smollan Financial Services · Johannesburg, Gauteng
Overview
Smollan Financial Services is hiring an experienced Team Lead for their Customer Sales and Service Call Centre in Johannesburg. You will lead a team, drive sales performance, handle escalated queries, and ensure compliance with financial services regulations. This is a permanent full time role for someone with 3 to 5 years of experience in sales, customer service, or financial services. If you have leadership skills and a passion for customer excellence, this could be your next career move.
About the role
Smollan Financial Services is looking for a Customer Sales and Service Lead to join their team in Johannesburg. In this role, you will lead a team within the call centre, driving sales performance and ensuring excellent customer service delivery.
What you will do:
- Drive sales performance to meet and exceed targets
- Develop and implement sales strategies to maximise revenue
- Identify new business opportunities and expand the customer base
- Collaborate with marketing teams to execute sales campaigns
- Ensure high quality customer service and satisfaction
- Handle escalated customer queries and complaints professionally
- Train and guide the team to enhance customer interactions
- Monitor customer feedback and implement service improvements
- Manage client relationships and maintain engagement with key stakeholders
- Lead, mentor, and motivate the sales and service team
- Set clear performance expectations and provide ongoing coaching
- Conduct regular team meetings and training sessions
- Foster a culture of accountability and high performance
- Ensure compliance with relevant industry regulations
- Monitor and report compliance related risks
- Maintain accurate records of sales transactions and customer interactions
- Track KPIs related to sales and customer service
- Prepare reports on sales performance, customer trends, and service issues
- Use data analytics to drive decision making and continuous improvement
Requirements
- National Matric Certificate (Grade 12 or NQF Level 4)
- Relevant Regulatory Examination (RE) qualification or currently in progress
- Diploma or Degree in Business, Sales, Marketing, or a related field is preferred
- At least 3 to 5 years of experience in sales, customer service, or a related financial services role
- Strong understanding of financial products, sales strategies, and customer engagement
- Experience in call centre environment
- Experience in inbound and outbound sales
- Team leadership experience
Responsibilities
- Drive sales performance to meet and exceed targets
- Develop and implement sales strategies to maximise revenue
- Identify new business opportunities and expand the customer base
- Collaborate with marketing teams to execute sales campaigns
- Ensure high quality customer service delivery and customer satisfaction
- Handle escalated customer queries and complaints professionally
- Train and guide the team to enhance customer interactions
- Monitor customer feedback and implement service improvements
- Manage client relationships and maintain engagement with key stakeholders to strengthen partnerships and service delivery
- Lead, mentor, and motivate the sales and service team
- Set clear performance expectations and provide ongoing coaching
- Conduct regular team meetings and training sessions
- Foster a culture of accountability and high performance
- Ensure all sales and service processes comply with relevant industry regulations
- Monitor and report compliance related risks
- Maintain accurate records of sales transactions and customer interactions
- Track key performance indicators related to sales and customer service
- Prepare reports on sales performance, customer trends, and service issues
- Use data analytics to drive decision making and continuous improvement
Job details
- Organisation
- Smollan Financial Services
- Location
- Johannesburg, Gauteng
- Job type
- Full time
- Experience level
- Lead (3+ years)
- Education
- Matric
- Category
- Customer Service
- Application Method
- Apply online
Success Guide
Hi there! This Team Lead role at Smollan Financial Services is a great step up if you have a few years of call centre and sales experience under your belt. You will be leading a team, so when you apply, highlight any times you have coached or mentored others, even informally. The company values a diverse and inclusive environment, so do not be shy about who you are.
Make sure your CV clearly shows your sales targets and how you met them, plus any customer service wins. If you have started your RE qualification, mention it, even if it is in progress. In the interview, be ready to talk about how you handle an unhappy customer and how you motivate a team on a tough day. Best of luck!
How we help you prepare
This employer takes applications on their own website, so you'll submit this one yourself — but SPAAN NOW gets everything ready for you first. Here's how it works:
- Our AI tailors your CV to match this job's keywords and requirements, so it stands out to recruiters and screening systems.
- A custom cover letter is written specifically for this role — no generic templates.
- We gather the documents this job needs: CV, Matric certificate, Diploma certificate, Degree certificate and Regulatory Examination (RE) qualification or proof of progress. SPAAN NOW pulls these from your profile and packages them together, ready to attach.
- Once your application is prepared, we show you exactly how and where to apply — just follow the link to the employer and submit your ready-made CV, cover letter and documents.
- Mark it as applied under Applications to keep track, and if you're shortlisted, use AI Interview Prep to practise questions commonly asked for roles like this.
We do the hard part — tailoring and gathering everything — so applying yourself only takes a minute.
Spaan Talk
Nobody has said anything yet. Be the first.