Systems Administrator - Retail IT Infrastructure (Durban)
Network IT · Durban Central, KwaZulu Natal
Overview
A leading national retailer needs a Systems Administrator to keep its IT infrastructure running smoothly across stores, warehouses and head office. You will handle server, cloud and endpoint support, coordinate field technicians and manage escalations. This is a permanent role in Durban Central for someone with 3 to 5 years of experience who enjoys taking ownership and working in a fast paced retail environment.
About the role
Our client, a major national retailer, is looking for a Systems Administrator to be the operational backbone of their IT function. You will support critical systems across cloud, hosted and on premises environments, making sure stores, warehouses and head office stay connected and productive.
What you will do:
- Coordinate the IT support queue and resolve incidents within service levels
- Administer server, virtualisation, storage, identity, collaboration and endpoint technologies
- Supervise field technicians and coordinate regional support and site deployments
- Manage patching, endpoint security, user provisioning and access controls
- Handle security escalations and maintain monitoring and backup processes
Application note: If you have not heard back within two weeks, please consider your application unsuccessful. Your profile will be kept on file for future roles. For questions, contact Farheen Ebrahim at faebrahim@networkrecruitment.co.za.
Requirements
- Relevant IT Diploma, Degree or equivalent technical qualification
- 3 to 5 years experience in Systems Administration, Infrastructure Support or a similar technical role
- Strong knowledge of server administration, virtualisation, networking, identity management and endpoint technologies
- Experience supporting cloud, hosted and on premises environments
- Exposure to backup and disaster recovery processes, monitoring tools and security best practices
- Experience with ticketing systems, remote support tools, asset management systems and technical documentation
- Proven ability to coordinate workloads, manage escalations and mentor junior technical staff
- Strong communication and stakeholder management skills
- Valid drivers licence and willingness to travel when required
- Retail, multi site or highly distributed environment experience will be advantageous
Responsibilities
- Coordinate and manage the IT support queue to ensure incidents and service requests are resolved within agreed service levels
- Administer and support server, virtualisation, storage, identity, collaboration and endpoint technologies
- Supervise and mentor field technicians while coordinating regional support activities and site deployments
- Manage system patching, endpoint security, user provisioning, access controls and security related escalations
- Support cloud, hosted and on premises environments across stores, warehouses and head office
- Maintain backup and disaster recovery processes, monitoring tools and technical documentation
Job details
- Organisation
- Network IT
- Location
- Durban Central, KwaZulu Natal
- Job type
- Full time
- Experience level
- Mid (3+ years)
- Education
- Diploma
- Category
- IT & Software Development
- Application Email
- faebrahim@networkrecruitment.co.za
- Application Method
- Apply via email
Success Guide
This role is a great step up if you have a few years of IT support experience and want to take on more responsibility in a large retail environment. The employer values hands on technical skills plus the ability to lead field technicians and manage escalations. When you apply, tailor your CV to highlight your experience with server administration, cloud platforms and ticketing systems. Also mention any retail or multi site support work. Make sure your drivers licence is up to date and be ready to talk about how you prioritise incidents and communicate with stakeholders. A short cover note explaining why retail IT interests you can help you stand out.
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