Store Manager at Clicks Qumbu, Eastern Cape
Clicks Group Limited · Qumbu, Eastern Cape
Overview
Clicks is looking for a confident Store Manager to lead their Qumbu store in the Eastern Cape. If you have retail management experience and a passion for service excellence, this permanent role puts you in charge of driving sales, managing a team, and keeping the store running smoothly. It is a great opportunity to grow your retail career with a well known health and beauty brand.
About the role
As Store Manager at Clicks Qumbu, you will be responsible for the efficient operation of the store and for leading your team to deliver excellent service. You will report to the Area Manager and work to meet sales, profit, and compliance targets while keeping the brand's standards high.
Your day to day will involve tracking daily, weekly, and monthly sales plans, managing store expenses, stock, shrinkage, and admin, and making sure visual merchandising and promotions look great in store. You will also schedule staff, handle HR admin like time and attendance records, and build strong relationships with centre managers, suppliers, and distribution centres. Driving customer loyalty and club card participation will be a key part of your role.
Please note: Only applicants who meet the minimum requirements will be contacted. All positions will be filled in accordance with the Employment Equity plan, and people with disabilities are encouraged to apply.
Requirements
- Grade 12 with Maths 50% and English 50%
- B Degree or Diploma in retail, finance management, pharmacy, or a related field (for external applicants)
- Minimum 2 years experience in a store management role within a retail or FMCG store operations environment, or successful completion of the Clicks Trainee Store Management Programme
- Financial management experience including budgets, profit and loss statements, and financial ratios
- Sound understanding of financial management principles
- Strong retail or FMCG background with knowledge of merchandising and promotions
- Knowledge of stock, cost, risk, and compliance management procedures
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
- Strong managerial, planning, and organising skills
- Results and target driven with problem solving abilities
- Strong customer orientation and good communication skills
- Computer literacy and strong financial acumen
Responsibilities
- Achieve the store's financial performance by driving and maximising sales and tracking daily, weekly, and monthly sales plans
- Manage and control operational activities including expenses, stock management, shrinkage, housekeeping, and administration
- Execute in store visual merchandising to maintain presentation and promotional standards in line with the brand image
- Lead, manage, and develop employees through effective selection and ongoing development
- Schedule staff in line with the Group's labour policy and labour model
- Ensure weekly time and attendance and employee records are complete and submitted to HR
- Execute customer service initiatives to drive customer loyalty and achieve club card participation targets
- Build and maintain sound working relationships with centre managers, suppliers, and distribution centres
- Monitor customer trends, demographics, and local competitor activity to capitalise on opportunities
- Drive cohesion between the store operation, pharmacy, and clinic teams
- Support the Group's vision to be the customer's first choice health and beauty retailer
Job details
- Organisation
- Clicks Group Limited
- Location
- Qumbu, Eastern Cape
- Job type
- Full time
- Experience level
- Mid (2+ years)
- Education
- Diploma
- Category
- Retail & Wholesale
- Application Method
- Apply online
Success Guide
This is a hands on store management role, so when you apply, make sure your CV shows clear examples of times you have led a team, managed stock, and met sales targets. If you have worked in a retail or FMCG store before, highlight that experience and any financial responsibilities you have handled, like budgets or shrinkage control. For the interview, be ready to talk about how you would motivate a team and handle a busy store floor. It also helps to show that you understand Clicks as a health and beauty retailer and what good customer service looks like in that space. Since the job is in Qumbu, be prepared to explain your connection to the area or your willingness to work there. Good luck, this is a solid step up in retail management.
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