Store Manager at Clicks Kingsview, Mpumalanga
Clicks Group · Mpumalanga, South Africa
Overview
Clicks Group is hiring a Store Manager for their Kingsview store in Mpumalanga. This is a permanent retail management role where you will lead a team, drive sales, manage stock and expenses, and deliver excellent customer service. If you have at least two years of store management experience in retail or FMCG and a qualification in retail, finance, pharmacy or a related field, this is a great opportunity to grow your career with one of South Africa's leading health and beauty retailers.
About the role
Clicks Group is looking for a confident and passionate Store Manager to lead the team at their Kingsview store in Mpumalanga. Reporting to the Area Manager, you will be responsible for the smooth running of the store and making sure sales, profit and compliance targets are met.
What you will be doing:
- Driving sales and tracking daily, weekly and monthly targets
- Managing store expenses, stock, shrinkage and admin
- Making sure visual merchandising and promotions look great in store
- Leading, motivating and developing your store team
- Scheduling staff according to labour policy
- Delivering excellent customer service and driving club card sign ups
- Building good relationships with centre managers, suppliers and DCs
- Working closely with the pharmacy and clinic teams
Please note: Only applicants who meet the minimum requirements will be contacted. All positions will be filled in line with Clicks Group's Employment Equity plan. People with disabilities are encouraged to apply.
Requirements
- Grade 12 with Maths 50% and English 50%
- B Degree or Diploma in retail, finance management, pharmacy or related field (for external applicants)
- Minimum 2 years experience in a store management role within a retail or FMCG store operations environment, or successful completion of the Clicks Trainee Store Management Programme
- Financial management experience including budgets, profit and loss statements and financial ratios
- Sound understanding of financial management principles
- Strong retail or FMCG background with knowledge of merchandising and promotions
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
- Strong managerial, planning and organising skills
- Problem solving skills and strong customer orientation
- Good communication skills and computer literacy
- Strong financial acumen
- Results and target driven
Responsibilities
- Achieve the store's financial performance by driving and maximising sales and tracking daily targets, weekly and monthly sales plans
- Manage and control all operational activities including expenses, stock management, shrinkage, housekeeping and administration
- Manage in store execution of visual merchandising to maintain presentation and promotional standards
- Ensure competent and motivated employees through selection, leadership, management and ongoing development
- Schedule staff in line with the Group's labour policy and labour model to ensure departments are fully staffed
- Attend to administrative responsibilities including weekly time and attendance and employee records for HR
- Execute customer service initiatives and take corrective action to drive customer loyalty and club card participation
- Build and maintain sound working relationships with centre managers, suppliers and DCs
- Monitor customer trends, demographics and local competitor activity to capitalise on opportunities
- Drive cohesion, consistency and integration between store operations, pharmacy and clinic teams
- Drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value
- Support the Group's vision to be the customer's first choice health and beauty retailer by living and driving company values
Job details
- Organisation
- Clicks Group
- Location
- Mpumalanga, South Africa
- Job type
- Full time
- Experience level
- Mid (2+ years)
- Education
- Diploma
- Category
- Retail & Wholesale
- Application Method
- Apply online
Success Guide
If you are applying for this Store Manager role at Clicks Kingsview, make sure your CV clearly shows your retail management experience, especially anything related to sales targets, stock control, and leading a team. Highlight your financial skills, like working with budgets or profit and loss statements, because Clicks values strong financial acumen. In your cover letter, explain why you are passionate about retail and customer service. During the interview, expect questions about how you handle staff scheduling, shrinkage, and difficult customers. They will also want to see that you understand labour legislation and can manage a diverse team. If you have a diploma or degree in retail or finance, bring certified copies. Remember to quote the reference if one is given and make sure your application reaches them before the closing date. Good luck!
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