Service Controller for Business Services in Pietermaritzburg
The Recruitment Guy · Pietermaritzburg, KwaZulu Natal
Overview
A great opportunity for a young job seeker in Pietermaritzburg to join an established business services company as a Service Controller. You will coordinate technicians, manage service calls, and keep work orders running smoothly. If you are organized, customer focused, and enjoy a busy office environment, this permanent role with a salary of R8,000 to R10,000 per month could be your next step.
About the role
As a Service Controller, you will be the key link between customers, technicians, and internal departments. You will receive and manage service calls, allocate technicians based on priority and location, and make sure work orders are logged and updated accurately. You will also monitor pending calls, outstanding parts, and open work orders to keep everything on track.
Your day to day will include processing consumable orders, spare parts requests, and quotations for chargeable service calls. You will need to verify that service is provided to customers with active contracts and escalate any delays or excessive call loads to management. Preparing daily, weekly, and monthly reports on pending calls, outstanding parts, cost of sales, and work in progress will be part of your routine.
To apply, email your CV in Word or PDF format to therecruitmentguy@outlook.com with the reference TRG 2552 in the subject line.
Requirements
- Relevant Grade 12 or Matric qualification
- Previous experience as a Service Controller, Service Coordinator, Dispatch Controller, Technical Administrator, or similar role
- Experience coordinating service calls, technicians, work orders, or customer service activities
- Strong administrative and organisational skills
- Experience with service management systems or computerised work order systems will be advantageous
- Ability to manage multiple service requests and prioritise urgent requirements
- Experience in a technical, maintenance, equipment, or business services environment will be advantageous
- Strong customer service and communication abilities
- Traceable and contactable references
- Based in Pietermaritzburg or willing to relocate
- Professional, reliable, and customer focused
- Ability to work effectively with technicians, management, customers, and internal departments
Responsibilities
- Receive, record, and manage customer service calls and consumables requests
- Coordinate daily service call responses and allocate technicians according to workload, priority, and geographic location
- Monitor service call screens and technician activities to ensure effective service delivery
- Log, update, and maintain all work orders accurately
- Process consumables orders in line with yield management guidelines
- Process spare parts requests received from technicians
- Verify that service is provided only to customers with active service contracts
- Record and allocate pre installation and installation calls, arranging necessary resources
- Monitor pending calls, outstanding parts, and open work orders
- Escalate potential or actual service delays, excessive call loads, and prolonged open calls to management
- Assist with technician utilisation and the achievement of service response time targets
- Handle customer complaints efficiently and escalate to management where required
- Maintain regular communication with relevant departments to ensure spares, equipment, and other requirements are delivered timeously
- Ensure work orders are closed off promptly after completion by technicians or stores
- Monitor cost of sales and work in progress
- Monitor toner yields and the usage of consumables and spare parts
- Prepare quotations for IT related and other chargeable service calls
- Compile accurate daily, weekly, and monthly service reports
Job details
- Organisation
- The Recruitment Guy
- Location
- Pietermaritzburg, KwaZulu Natal
- Job type
- Full time
- Experience level
- Junior
- Education
- Matric
- Salary
- R8k to R10k / monthly
- Category
- Administration & Office
- Application Email
- therecruitmentguy@outlook.com
- Application Method
- Apply via email
Success Guide
When applying for this Service Controller role, make sure your CV clearly shows any experience you have with coordinating people or tasks, even if it was in a different industry. Highlight your organisational skills and ability to handle a busy environment. Since the job is in Pietermaritzburg, mention if you live nearby or are willing to relocate. In an interview, be ready to give examples of how you prioritised urgent requests or solved a customer problem. Remember to send your CV as a Word or PDF attachment and use the reference TRG 2552 in your email subject line. Good luck!
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