Service Consultant at Nedbank Worcester
Nedbank · Worcester, Western Cape
Overview
Nedbank is looking for a Service Consultant to join their Worcester branch in the Western Cape. You will help clients with digital banking, cash transactions, and self-service devices while building strong relationships. This role suits someone with 1 to 2 years of retail or banking client service experience who enjoys helping people and working with technology. It is a great opportunity to grow your career in banking with one of South Africa's leading banks.
About the role
As a Service Consultant at Nedbank in Worcester, you will be the friendly face that helps clients navigate digital and self-service banking solutions. Your day to day will involve guiding clients through online applications, handling cash transactions, and making sure ATMs and other devices are working and stocked.
What you will be doing:
- Assisting clients with digital banking, online applications, and resolving login issues
- Processing cash deposits, withdrawals, and foreign exchange requests
- Balancing and loading cash in ATMs and self-service devices
- Educating clients on self-service options and digital features
- Identifying sales leads and referring clients to the right departments
- Ensuring compliance with bank policies and preventing fraud
Application notes: Please apply through Nedbank's official careers site using the link provided. Make sure your CV is up to date and your application is submitted before the closing date of 12 November 2026. For any queries, you can contact the Nedbank Recruiting Team at +27 860 555 566.
Requirements
- NQF Level Diploma essential
- Banking Services qualification (e.g. Higher Certificate in Banking Services NQF5) preferred
- 1 to 2 years experience in retail or banking client service, cash handling, and first line problem resolution
- FAIS affected position, so relevant compliance knowledge is important
- Knowledge of customer service principles, product knowledge, problem solving, and relationship management
- Understanding of Nedbank security policies, governance, risk and controls
- Forex product knowledge will be advantageous
- Must be adaptable, able to handle stress, and committed to continuous learning
Responsibilities
- Educate clients on digital banking and self-service solutions
- Process cash transactions and handle cash fulfilment including balancing and replenishment
- Perform first line maintenance on ATMs and self-service devices
- Assist clients with online applications and resolve login issues
- Build and maintain client relationships by keeping them informed
- Identify quality sales leads and enable cross-selling through client engagement
- Control queue flow and prioritise clients with special needs
- Balance and secure branch stock holding such as cards
- Prepare transactional documents for inter-bank transfers
- Mitigate risk by controlling counter and drop safe limits
- Prevent fraud by adhering to authentication procedures
- Improve digital migration volumes to self-service devices and online channels
Job details
- Organisation
- Nedbank
- Location
- Worcester, Western Cape
- Job type
- Full time
- Experience level
- Junior (1+ years)
- Education
- Diploma
- Category
- Customer Service
- Posted
- 5 November 2026 (2 days ago)
- Closing date
- 12 November 2026
- Application Method
- Apply online
Success Guide
This role is a great entry point into banking if you enjoy working with people and technology. When preparing your application, highlight any customer service experience you have, especially if it involved cash handling or helping people with digital tools. The job also mentions FAIS, so showing that you understand compliance in a banking context will set you apart. At the interview, be ready to give examples of how you have resolved client issues or explained something technical in a simple way. The Worcester branch is part of Nedbank's retail network, so expect a fast-paced environment where no two days are the same. Make sure your CV reflects your problem solving skills and your ability to work well under pressure. Good luck with your application!
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