Service Consultant at Nedbank Oudtshoorn
Nedbank · Oudtshoorn, Western Cape
Overview
Nedbank is hiring a Service Consultant in Oudtshoorn, Western Cape. You will help clients with digital banking, self service devices and cash transactions while building strong relationships. This is a great entry level opportunity for someone with 1 to 2 years of retail or banking client service experience who enjoys helping people and solving problems. Join a well known South African bank and grow your career in customer service.
About the role
As a Service Consultant at Nedbank in Oudtshoorn, you will be the friendly face that helps clients use digital and self service banking with confidence. You will guide clients through online applications, help them download apps and resolve login issues, and show them how to buy prepaid data or airtime through self service devices. You will also help clients get statements, cards and other documents from the self service zones.
Your day to day work will include processing cash transactions over the counter, balancing and loading cash into ATMs, and doing first line maintenance on devices so they stay available for clients. You will control queue flow, make sure clients with special needs are prioritised, and keep the branch stock secure. You will also identify sales leads and refer clients to the right department while capturing details on the client management system.
Risk and compliance is important in this role. You will follow policies to prevent fraud and losses, control counter and drop safe limits, and declare any cash discrepancies. You will be part of a team that works hard to meet client expectations and improve digital banking usage.
Application note: You will apply on Nedbank's official site. Use the apply link provided on this page to go straight to the bank's recruitment system.
Requirements
- A Diploma at NQF Level essential qualification.
- A Banking Services qualification such as a Higher Certificate in Banking Services at NQF5 is preferred.
- 1 to 2 years of experience in retail or banking client service, cash handling, technology savvy work, and first line problem resolution.
- Foreign exchange experience where applicable.
- Knowledge of customer service principles and product knowledge.
- Problem solving skills and relationship management skills.
- Understanding of Nedbank security policies and procedures, governance, risk and controls, and forex products.
- Behavioural competencies: building customer loyalty, earning trust, collaborating, managing work, adaptability, stress tolerance, and continuous learning.
Responsibilities
- Educate clients on digital and self service banking features, helping them download apps and resolve login issues.
- Assist clients to buy value added services like prepaid data and airtime online or through self service devices.
- Help clients obtain statements, cards and other documents from self service zones.
- Process cash transactions over the counter, including deposits, withdrawals, change for change and transfers.
- Balance, load and secure branch cash and stock, and perform first line maintenance on ATMs and other devices.
- Control queue flow and prioritise clients with special needs.
- Identify quality sales leads and enable cross selling by referring clients to the right department and capturing details on the client management system.
- Own client requests end to end and route for alternative intervention where needed.
- Follow risk and compliance policies to prevent fraud and losses, and declare any cash discrepancies.
- Meet service excellence, teamwork and personal development goals while supporting a positive client experience.
Job details
- Organisation
- Nedbank
- Location
- Oudtshoorn, Western Cape
- Job type
- Full time
- Experience level
- Junior (1+ years)
- Education
- Diploma
- Category
- Customer Service
- Posted
- 29 October 2026 (1 week ago)
- Application Method
- Apply online
Success Guide
This is a great chance to start or grow your banking career with Nedbank in Oudtshoorn. When you apply, highlight any experience you have with cash handling, helping customers, or using digital banking apps. The role is very hands on, so show that you are comfortable talking to people and solving problems on the spot. In an interview, they will likely ask how you would help a client who is struggling with a banking app or a queue. Be ready to give examples of when you helped someone or sorted out a difficult situation. Also remember to bring your Diploma certificate and CV. The application happens on Nedbank's own site, so make sure your profile there is complete. Good luck, you have got this.
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