Service Consultant at Nedbank Johannesburg
Nedbank · Johannesburg, Gauteng
Overview
Nedbank is looking for a Service Consultant in Johannesburg to help clients with digital banking, cash transactions and self service devices. This is a great entry level opportunity for young job seekers with 1 to 2 years of client service experience who want to grow a career in banking. You will work in a branch environment where you guide clients, solve first line problems and keep things running smoothly.
About the role
As a Service Consultant at Nedbank in Johannesburg, you will be the friendly face and helping hand that clients meet when they walk into the branch. Your main focus is to educate clients on how to use digital and self service channels, process cash transactions and keep devices like ATMs and self service kiosks up and running.
What you will be doing day to day:
- Greeting clients, understanding their needs and directing them to the right service point
- Helping clients download and use online banking apps, resolve login issues and buy prepaid airtime or data
- Processing cash deposits, withdrawals, change requests and inter bank transfers
- Balancing and loading cash in ATMs and self service devices, and doing first line maintenance
- Identifying client needs and passing on quality sales leads to the right department
- Keeping the queue flowing smoothly and prioritising clients with special needs
- Following Nedbank policies and procedures to prevent fraud and minimise losses
Application note: You will apply on Nedbank's official careers site. Have your CV and qualification documents ready before you start the online application.
Requirements
- Essential qualification: NQF Level Diploma
- Preferred qualification: Higher Certificate in Banking Services (NQF5) or similar
- 1 to 2 years experience in retail or banking client service, cash handling, technology and first line problem resolution
- Foreign exchange experience will be an advantage where applicable
- Knowledge of customer service principles and banking products
- Problem solving and relationship management skills
- Understanding of governance, risk and controls
- FAIS affected role, so you must be comfortable working within financial services regulations
Responsibilities
- Educate clients on digital banking, online applications and self service devices
- Assist clients with statements, cards and documentation from self service zones
- Process cash transactions over the counter including deposits, withdrawals and change requests
- Prepare and process inter bank transfers and foreign exchange requests
- Balance, load and maintain ATMs and self service devices to keep them available
- Control queue flow and prioritise clients with special needs
- Identify and refer quality sales leads through client conversations
- Follow risk and compliance procedures to prevent fraud and cash losses
- Build and maintain strong client relationships by keeping clients informed
Job details
- Organisation
- Nedbank
- Location
- Johannesburg, Gauteng
- Job type
- Full time
- Experience level
- Entry (1+ years)
- Education
- Diploma
- Category
- Banking & Insurance
- Posted
- 3 November 2026 (4 days ago)
- Application Method
- Apply online
Success Guide
This is a great foot in the door at one of South Africa's big banks. When you apply, make sure your CV clearly shows any cash handling, client service or tech support experience you have, even if it was at a retail store or in a learnership. The role is customer facing, so in an interview they will likely look for someone who is patient, friendly and comfortable explaining digital banking to people who may not be tech savvy. Brush up on Nedbank's banking app and self service options before you go in, and be ready to talk about how you have handled a difficult customer or solved a problem on the spot. Bring your original ID and qualification certificates to the interview. Good luck!
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