Service Consultant at Nedbank in Khayelitsha, Cape Town
Nedbank · Khayelitsha, Cape Town
Overview
Nedbank is hiring a Service Consultant in Khayelitsha, Cape Town for a maternity cover contract running from 11 November to 28 February 2027. You will help clients use digital and self service banking, handle cash transactions, and keep ATM and branch devices running smoothly. This is a great opportunity if you have 1 to 2 years of retail or banking client service experience and enjoy working directly with people.
About the role
As a Service Consultant at Nedbank in Khayelitsha, you will be the friendly face that helps clients get the most out of the bank's digital and self service options. Your day will involve meeting and greeting clients, understanding what they need, and guiding them through online banking, self service devices, and everyday cash transactions.
You will process deposits, withdrawals, and change requests, help clients download apps and resolve login issues, and educate them on how to use digital banking safely and easily. You will also be responsible for balancing and loading cash into ATMs, doing first line maintenance on devices, and making sure the queue flows well so that clients with special needs are prioritised.
Risk and compliance form an important part of the role. You will follow Nedbank's security procedures, control counter and drop safe limits, and take action when there are cash discrepancies. You will also identify quality sales leads and refer clients to the right department when they need more help.
Applicants must note that this is a maternity cover contract ending 28 February 2027, and the closing date for applications is 10 November 2026. Apply through Nedbank's official careers site.
Requirements
- NQF Level Diploma essential
- Higher Certificate in Banking Services (NQF5) preferred
- 1 to 2 years of experience in Retail or Banking Client Service, cash handling, technology savvy work, and first line problem resolution
- Foreign experience will be an advantage where applicable
- Knowledge of customer service principles and product knowledge
- Problem solving skills and relationship management skills
- Understanding of Nedbank security policies and procedures, governance, risk and controls
- Forex product knowledge
- FAIS affected position
Responsibilities
- Meet and greet clients, verify documentation, and direct them to the right service point
- Educate clients on digital banking, self service devices, and online features
- Assist clients with downloading apps, logging in, and buying value added services like prepaid data and airtime
- Accept and process cash transactions, deposits, withdrawals, change requests, and transfers
- Balance and secure branch stock, including cards and consumables
- Load cash into ATMs and perform first line device maintenance and replenishment
- Manage queue flow and prioritise clients with special needs
- Declare cash discrepancies and minimise losses according to policy
- Identify sales leads and enable cross selling by capturing leads on the client management system
- Process client forex requests such as bills and transfers
- Mitigate risk by adhering to mandates and authentication procedures
- Control counter and drop safe limits according to policy
Job details
- Organisation
- Nedbank
- Location
- Khayelitsha, Cape Town
- Job type
- Temporary
- Experience level
- Entry (1+ years)
- Education
- Diploma
- Category
- Customer Service
- Posted
- 3 November 2026 (4 days ago)
- Closing date
- 10 November 2026
- Application Method
- Apply online
Success Guide
This is a fantastic foot in the door at one of South Africa's biggest banks. Because it is a maternity cover contract, you will need to show that you can hit the ground running and support the team into the new year. When you apply, make sure your CV clearly shows your cash handling and client service experience, and if you have worked with ATMs or banking systems, highlight that. At the interview, be ready to talk about how you would explain digital banking to an older client who is nervous about using an app. Nedbank values people who take ownership and go the extra mile, so bring examples of when you solved a client problem. Also remember to apply before 10 November 2026 on the Nedbank careers site.
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