Service Consultant at Nedbank in Cape Town
Nedbank · Cape Town, Western Cape
Overview
Nedbank is looking for a Service Consultant to join their N1 City branch in Cape Town. You'll help clients with digital banking, cash transactions, and self-service devices. This is a great entry level opportunity for someone with 1 to 2 years of retail or banking client service experience who enjoys helping people and working with technology.
About the role
As a Service Consultant at Nedbank's N1 City branch, you'll be the friendly face that helps clients navigate their banking needs. Your role is all about educating clients on digital and self-service options, processing cash transactions, and making sure everything runs smoothly at the branch.
You will:
- Assist clients with downloading apps, resolving login issues, and using self-service devices
- Process cash deposits, withdrawals, and transfers accurately
- Balance and load cash into ATMs and other devices, and perform first line maintenance
- Identify client needs and refer them to the right department
- Keep the queue flowing and prioritise clients with special needs
- Make sure all risk and compliance procedures are followed
This is a fantastic chance to grow your banking career with one of South Africa's leading banks.
Requirements
- NQF Level Diploma essential
- Higher Certificate in Banking Services (NQF5) preferred
- 1 to 2 years experience in retail or banking client service, cash handling, and first line problem resolution
- FAIS affected role, so you must be comfortable working in a regulated environment
- Tech savvy with a knack for helping others use digital tools
- Strong customer service and relationship management skills
- Knowledge of banking products and procedures
Responsibilities
- Engage with clients to understand their needs and educate them on digital banking solutions
- Process cash transactions over the counter accurately and efficiently
- Balance and secure branch stock, including cards and cash
- Load cash into ATMs and self-service devices, and perform basic maintenance
- Control queue flow and assist clients with special needs
- Prepare documents for inter-bank transfers and forex requests
- Minimise losses by following risk and compliance procedures
- Build strong client relationships and provide excellent service
Job details
- Organisation
- Nedbank
- Location
- Cape Town, Western Cape
- Job type
- Full time
- Experience level
- Junior (1+ years)
- Education
- Diploma
- Category
- Customer Service
- Posted
- 3 November 2026 (4 days ago)
- Closing date
- 10 November 2026
- Application Method
- Apply online
Success Guide
If you are applying for this Service Consultant role at Nedbank, make sure your CV highlights any experience you have in customer service, cash handling, or working with digital banking tools. The branch is in N1 City, so if you are based in the northern suburbs of Cape Town, that is a plus. In your cover letter, show that you enjoy helping people and are comfortable with technology. At the interview, be ready to give examples of how you have solved client problems or handled cash accurately. Nedbank values accountability and client focus, so share stories that show you take ownership of tasks. Also remember to attach your diploma certificate and academic transcript, as these are essential for this role.
How we help you prepare
This employer takes applications on their own website, so you'll submit this one yourself — but SPAAN NOW gets everything ready for you first. Here's how it works:
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