Service Consultant at Nedbank in Bredasdorp
Nedbank · Bredasdorp, Western Cape
Overview
Nedbank is looking for a Service Consultant in Bredasdorp to help clients with digital banking, cash transactions, and self-service devices. This fixed term contract is perfect for someone with 1 to 2 years of retail or banking client service experience who enjoys helping people and solving problems. You will be the friendly face that guides clients through their banking needs.
About the role
As a Service Consultant at Nedbank in Bredasdorp, you will be the first point of contact for clients, helping them navigate digital and self-service banking solutions. You will process cash transactions, assist with device maintenance, and ensure clients have a smooth banking experience.
Key focus areas:
- Educate clients on digital banking features and self-service options
- Handle cash transactions and balance branch stock
- Perform first line maintenance on ATMs and other devices
- Build strong client relationships and identify sales leads
- Ensure compliance with banking policies and procedures
This is a fixed term contract role based in Bredasdorp. To apply, please visit Nedbank's official careers page using the link provided. For enquiries, contact the Nedbank Recruiting Team at +27 860 555 566.
Requirements
- NQF Level Diploma is essential
- Banking Services qualification such as Higher Certificate in Banking Services (NQF5) is preferred
- 1 to 2 years experience in retail or banking client service, cash handling, technology savvy, and first line problem resolution
- Foreign exchange experience may be applicable
- Knowledge of customer service principles and banking products
- Strong problem solving and relationship management skills
- Understanding of Nedbank security policies and procedures
- Knowledge of governance, risk and controls
- Forex product knowledge
- Behavioural competencies: building customer loyalty, earning trust, collaborating, managing work, adaptability, stress tolerance, continuous learning
Responsibilities
- Educate clients on digital and self-service banking solutions, including downloading apps and resolving login issues
- Process cash transactions over the counter, including deposits, withdrawals, and change requests
- Balance and secure branch stock, such as cards, and destroy old stock as identified by reports
- Perform first line device maintenance on ATMs and other store devices, including loading cash and replenishing consumables
- Assist clients with statements, cards, and other documentation from self-service zones
- Meet and greet clients, clarify their needs, verify documentation, and direct them appropriately
- Identify quality sales leads and enable cross-selling through client engagement and referrals
- Control queue flow and prioritise clients with special needs
- Prepare transactional documents for inter-bank transfers and foreign exchange requests
- Mitigate risk by controlling counter and drop safe limits and adhering to authentication procedures
- Contribute to team goals and improve digital migration volumes
Job details
- Organisation
- Nedbank
- Location
- Bredasdorp, Western Cape
- Job type
- Contract
- Experience level
- Junior (1+ years)
- Education
- Diploma
- Category
- Customer Service
- Posted
- 5 November 2026 (2 days ago)
- Closing date
- 12 November 2026
- Application Method
- Apply online
Success Guide
When applying for this Service Consultant role at Nedbank, make sure your CV highlights any experience you have in customer service, cash handling, or banking. Even if it was a part time job or volunteer work, show how you have helped people and solved problems.
Nedbank will be looking for someone who is comfortable with technology because you will be teaching clients how to use digital banking. Think of examples where you helped someone learn something new or fixed a technical issue.
The role is a fixed term contract, so be prepared to discuss your availability and flexibility. In the interview, they may ask how you handle difficult customers or work under pressure. Stay calm and give real examples from your experience.
Remember to apply on Nedbank's official site using the link provided. Good luck!
How we help you prepare
This employer takes applications on their own website, so you'll submit this one yourself — but SPAAN NOW gets everything ready for you first. Here's how it works:
- Our AI tailors your CV to match this job's keywords and requirements, so it stands out to recruiters and screening systems.
- A custom cover letter is written specifically for this role — no generic templates.
- We gather the documents this job needs: CV and Diploma certificate. SPAAN NOW pulls these from your profile and packages them together, ready to attach.
- Once your application is prepared, we show you exactly how and where to apply — just follow the link to the employer and submit your ready-made CV, cover letter and documents.
- Mark it as applied under Applications to keep track, and if you're shortlisted, use AI Interview Prep to practise questions commonly asked for roles like this.
We do the hard part — tailoring and gathering everything — so applying yourself only takes a minute.
Spaan Talk
1 job seeker is in this Circle