Service Consultant at Nedbank Eastgate Mall, Johannesburg
Nedbank · Eastgate Mall, Johannesburg, Gauteng
Overview
Join Nedbank as a Service Consultant at Eastgate Mall in Johannesburg. You will help clients with digital banking, cash transactions and first line device support. This role suits someone with 1 to 2 years of retail or banking client service experience who enjoys helping people and solving problems. It is a great opportunity to grow your banking career with a well known South African bank.
About the role
As a Service Consultant at Nedbank Eastgate Mall, you will be the friendly face that helps clients use digital and self service banking with confidence. You will process cash transactions, keep ATMs and self service devices running, and guide clients through online banking, prepaid purchases and account queries.
What you will be doing:
- Greeting clients, understanding their needs and directing them to the right service
- Helping clients download apps, resolve login issues and use self service zones
- Processing deposits, withdrawals, change, transfers and forex requests
- Balancing and loading cash in ATMs and other store devices
- Doing first line maintenance and replenishing consumables on devices
- Identifying sales leads and referring clients to the right department
- Following risk, fraud and compliance procedures to keep client money safe
Application note: You will apply on Nedbank's official careers site. Use the apply button to submit your application. The advert closes on 10 November 2026.
Requirements
- NQF Level Diploma essential
- Banking Services qualification preferred, such as a Higher Certificate in Banking Services at NQF5
- 1 to 2 years of experience in retail or banking client service, cash handling, technology and first line problem resolution
- Foreign exchange experience where applicable
- Knowledge of customer service principles and banking products
- Problem solving and relationship management skills
- Understanding of governance, risk and controls
- FAIS affected position, so you must meet FAIS requirements
Responsibilities
- Educate clients on digital and self service banking features and help them download and use apps
- Process cash deposits, withdrawals, change requests and transfers over the counter
- Balance, load and secure cash in ATMs and other store devices
- Perform first line device maintenance and replenish consumables
- Meet and greet clients, clarify their needs and verify documentation
- Identify quality sales leads and enable cross selling through client engagement
- Prepare inter bank transfer documents in the required format for courier hand over
- Control queue flow and prioritise clients with special needs
- Declare cash discrepancies and take corrective action to minimise losses
- Follow risk, fraud and compliance policies including client authentication
Job details
- Organisation
- Nedbank
- Location
- Eastgate Mall, Johannesburg, Gauteng
- Job type
- Full time
- Experience level
- Junior (1+ years)
- Education
- Diploma
- Category
- Customer Service
- Posted
- 3 November 2026 (4 days ago)
- Closing date
- 10 November 2026
- Application Method
- Apply online
Success Guide
This Nedbank role is a great step into banking if you already have a year or two of client service or cash experience. When you apply, highlight any cash handling, digital banking help or problem solving you have done, even if it was in retail or a call centre.
In your interview, be ready to explain how you would help a client who struggles with an ATM or the banking app. Show that you understand why security and accuracy matter when handling people's money. The advert closes on 10 November 2026, so apply early.
How we help you prepare
This employer takes applications on their own website, so you'll submit this one yourself — but SPAAN NOW gets everything ready for you first. Here's how it works:
- Our AI tailors your CV to match this job's keywords and requirements, so it stands out to recruiters and screening systems.
- A custom cover letter is written specifically for this role — no generic templates.
- We gather the documents this job needs: CV, Diploma certificate and Academic transcript. SPAAN NOW pulls these from your profile and packages them together, ready to attach.
- Once your application is prepared, we show you exactly how and where to apply — just follow the link to the employer and submit your ready-made CV, cover letter and documents.
- Mark it as applied under Applications to keep track, and if you're shortlisted, use AI Interview Prep to practise questions commonly asked for roles like this.
We do the hard part — tailoring and gathering everything — so applying yourself only takes a minute.
Spaan Talk
1 job seeker is in this Circle