Service Consultant at Nedbank Cape Town
Nedbank · Cape Town, Western Cape
Overview
Nedbank is hiring Service Consultants in Cape Town to help clients with digital banking, cash transactions, and self-service devices. This role is perfect for young job seekers with 1 to 2 years of retail or banking client service experience who want to grow in a supportive banking environment. You will guide clients through online applications, handle cash, and keep ATM and self-service zones running smoothly.
About the role
As a Service Consultant at Nedbank in Cape Town, you will be the friendly face that helps clients use digital and self service banking with confidence. Your day will involve educating clients on how to download apps, resolve login issues, and complete transactions online or through self service devices.
You will also process cash transactions, balance and load cash in ATMs, and perform first line maintenance on store devices. Building strong client relationships is key, so you will greet clients, understand their needs, and route them to the right place while capturing sales leads for cross selling.
Risk and compliance are important, so you will follow policies to prevent fraud and minimise losses. You will also work towards Nedbank goals by delivering excellent service and helping clients migrate to digital channels.
Application note: You will apply on Nedbank's official recruitment system. Contact the Nedbank Recruiting Team at +27 860 555 566 if you need assistance.
Requirements
- NQF Level Diploma is essential
- Higher Certificate in Banking Services (NQF5) is preferred
- 1 to 2 years experience in retail or banking client service, cash handling, and first line problem resolution
- Technical knowledge of customer service principles, product knowledge, problem solving, relationship management, Nedbank security policies, governance, risk and controls, and forex products
- Behavioural competencies: building customer loyalty, earning trust, collaborating, managing work, adaptability, stress tolerance, and continuous learning
- Technology savvy with the ability to assist clients on digital platforms
Responsibilities
- Educate clients on digital and self service banking features and help them download and use online applications
- Assist clients with statements, cards, and other documentation from self service zones
- Process cash transactions over the counter and balance branch stock
- Load cash, balance, and perform first line maintenance on ATMs and store devices
- Control queue flow and prioritise clients with special needs
- Identify quality sales leads and enable cross selling by referring to relevant departments
- Mitigate risk by controlling counter and drop safe limits and adhering to authentication procedures
- Build and maintain strong client relationships by keeping clients informed and delivering solutions with care
Job details
- Organisation
- Nedbank
- Location
- Cape Town, Western Cape
- Job type
- Full time
- Experience level
- Junior (1+ years)
- Education
- Diploma
- Category
- Customer Service
- Posted
- 29 October 2026 (1 week ago)
- Application Method
- Apply online
Success Guide
Hi there! This Nedbank Service Consultant role in Cape Town is a great stepping stone if you enjoy helping people and are comfortable with digital banking. When you apply, make sure your CV clearly shows your 1 to 2 years of client service or cash handling experience. Highlight any time you helped customers use apps or online banking, as that is a big part of this job.
In the interview, be ready to talk about how you would handle a frustrated client or a cash discrepancy. Show that you are reliable, friendly, and pay attention to detail. Also mention that you have a diploma or banking certificate, as that is required. Good luck!
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