Service Consultant at Absa in Kakamas
Absa · Kakamas, Northern Cape
Overview
Absa is looking for a Service Consultant to join their branch in Kakamas, Northern Cape. You will be the friendly face of the bank, helping customers with daily transactions, digital banking, and general queries. This is a great opportunity if you enjoy working with people and want to grow your career in banking.
About the role
As a Service Consultant at Absa in Kakamas, you will provide efficient and professional customer service in the branch. Your main focus will be helping customers with their day to day banking needs, from cash transactions to digital banking support.
What you will do:
- Welcome and guide customers, manage queues, and help them use self service channels like the Absa app, ATMs, and online banking.
- Process cash and non cash transactions accurately, including deposits, withdrawals, payments, and transfers.
- Resolve routine customer enquiries and service requests, and escalate complex issues when needed.
- Support lead generation and basic sales activities to help the branch grow.
- Follow all compliance, risk, and governance rules, including KYC, FICA, and AML requirements.
- Perform selected DHA and MVNO functions to support branch service delivery.
- Make sure branch devices are working and available for customers to use.
Application note: Applications must be submitted through Absa's official careers site. The listing on other job boards is for information only.
Requirements
- National Senior Certificate (Matric / Grade 12) is required.
- A National Diploma or Advanced Certificate in Business, Commerce or Management Studies is listed as a qualification for this role.
- No specific years of experience are stated, so this is suitable for entry level candidates with the right qualifications.
- Must be able to work accurately with cash and follow strict control procedures.
- Good customer service skills and a friendly, professional manner.
- Ability to explain digital banking options such as the Absa app, online banking and self service kiosks to customers.
- Understanding of or willingness to learn compliance requirements like KYC, FICA and AML.
Responsibilities
- Welcome customers, guide them to the right service point, and manage queue flow to keep waiting times short.
- Process cash deposits, withdrawals, payments and transfers accurately according to branch procedures.
- Help customers with digital banking by showing them how to use the Absa app, ATMs, online banking and self service kiosks.
- Handle routine customer questions and service requests, and escalate complex complaints to the right person.
- Complete cash balancing and control checks as required by the bank's cash management procedures.
- Check customer documents and follow KYC, FICA and AML rules to prevent fraud and keep records accurate.
- Spot and report irregularities, fraud risks or customer complaints to the branch manager.
- Perform selected DHA and MVNO tasks to support branch service delivery.
- Make sure branch devices and self service kiosks are working and available for customers.
- Support basic sales and lead generation activities to help the branch meet its goals.
Job details
- Organisation
- Absa
- Location
- Kakamas, Northern Cape
- Job type
- Full time
- Experience level
- Entry
- Education
- Diploma
- Category
- Customer Service
- Posted
- 29 October 2026 (1 week ago)
- Application Method
- Apply online
Success Guide
Applying for this Absa Service Consultant role in Kakamas? Make sure your CV shows any cash handling or customer service experience you have, even from part time or volunteer work. The branch will want to see that you are comfortable talking to people and can work carefully with money. If you have used digital banking apps before, mention that too, because helping customers with the Absa app and self service kiosks is a big part of this job. Prepare for a basic interview where they may ask how you would handle an unhappy customer or a cash difference at the till. Also, remember to apply through Absa's official careers site, not on other job boards. Good luck!
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