Service Consultant at Absa in Carnarvon
Absa · Carnarvon, Northern Cape
Overview
Absa is looking for a Service Consultant to join their team in Carnarvon. You will be the friendly face of the branch, helping customers with cash and non-cash transactions, resolving queries, and guiding them to use digital banking. This is a great entry level opportunity for a matric or diploma holder who enjoys working with people. You will also support the branch with compliance and service tasks while delivering a top notch customer experience.
About the role
As a Service Consultant at Absa in Carnarvon, you will be part of a team that is committed to empowering Africa's tomorrow. You will deliver efficient, accurate and professional customer service within the branch, ensuring a high quality experience while complying with internal controls and regulatory requirements.
Key duties include:
- Executing cash and non cash transactions accurately (deposits, withdrawals, payments, transfers)
- Resolving routine customer enquiries and service requests
- Assisting customers with digital enablement (ATM, App, Online Banking, Self Service kiosks)
- Managing customer queues and flow to optimise turnaround times
- Adhering to cash management, balancing and control procedures
- Ensuring compliance with KYC, FICA, AML and internal risk policies
- Maintaining accurate records and documentation
- Identifying and escalating irregularities, fraud risk or customer complaints
- Performing selected DHA and MVNO functions to support branch service delivery
- Performing service assisted functions on branch devices to ensure functionality and uptime
Application note: Please apply on Absa's official careers site using the link provided. You will need to create an account and submit your application there.
Requirements
- National Senior Certificate (Matric) or National Diploma in Business, Commerce or Management Studies
- No prior experience required, but a customer service orientation is essential
- Basic computer literacy and ability to navigate digital banking platforms
- Strong communication and interpersonal skills
- Attention to detail and accuracy in handling cash and transactions
- Ability to work in a fast paced branch environment
- Understanding of compliance and risk management principles
- Flexibility to work across different branch formats and customer segments
Responsibilities
- Execute cash and non-cash transactions accurately (deposits, withdrawals, payments, transfers)
- Resolve routine customer enquiries and service requests
- Assist customers with digital enablement (ATM, App, Online Banking, Self Service kiosks)
- Manage customer queues and flow to optimise turnaround times
- Adhere to cash management, balancing and control procedures
- Ensure compliance with KYC, FICA, AML and internal risk policies
- Maintain accurate records and documentation
- Identify and escalate irregularities, fraud risk or customer complaints
- Perform selected DHA and MVNO functions to support branch service delivery
- Perform service assisted functions on branch devices to ensure functionality and uptime
- Uphold brand standards, audit readiness and reconciliation of cash and operational discipline
- Provide a consistently exceptional in branch customer experience by proactively welcoming, guiding and supporting customers
Job details
- Organisation
- Absa
- Location
- Carnarvon, Northern Cape
- Job type
- Full time
- Experience level
- Entry
- Education
- Matric
- Category
- Banking & Insurance
- Posted
- 29 October 2026 (1 week ago)
- Application Method
- Apply online
Success Guide
This is a fantastic opportunity to start your career in banking with one of South Africa's biggest banks. Absa is known for its commitment to diversity and inclusion, so if you are a young South African with a matric or diploma, this could be your foot in the door.
When preparing your application, highlight any customer service experience you have, even if it's from part time or volunteer work. The role involves handling cash and using digital banking systems, so show that you are reliable and comfortable with technology.
For the interview, be ready to demonstrate your communication skills and how you would handle a difficult customer. Absa values professionalism and a welcoming attitude, so dress smartly and be ready to share examples of how you have helped people in the past.
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