Service Consultant (80 Hour) at Nedbank Vosloorus
Nedbank · Vosloorus, Gauteng
Overview
Nedbank is hiring an 80 Hour Service Consultant in Vosloorus to help clients with digital banking, cash transactions and self-service devices. This is a great entry level opportunity for a young South African with 1 to 2 years of retail or banking client service experience who enjoys helping people and working with technology.
About the role
As a Service Consultant at Nedbank Vosloorus, you will be the friendly face that helps clients use digital and self service solutions with confidence. You will guide clients through online banking, help them download apps, buy prepaid data and airtime, and get statements or cards from self service zones.
You will also handle cash transactions over the counter, balance and load cash into ATMs and other devices, and perform first line maintenance when devices go down. You will control queue flow, assist clients with special needs and make sure everything runs smoothly in the branch.
This role is about building trust and making banking easier for clients. You will identify opportunities to refer clients to the right departments and help grow digital banking usage. If you are tech savvy, enjoy working with people and want to start a career in banking, this could be a great fit.
To apply, visit Nedbank's official careers site. The closing date is 10 November 2026 and the job reference is 148549. You can also contact the Nedbank Recruiting Team on +27 860 555 566 for more information.
Requirements
- NQF Level Diploma or equivalent qualification
- 1 to 2 years of experience in retail or banking client service, cash handling, technology and first line problem resolution
- Foreign exchange experience would be an advantage where applicable
- Knowledge of customer service principles and banking products
- Strong problem solving and relationship management skills
- Understanding of Nedbank security policies, governance, risk and controls
- Forex product knowledge
Responsibilities
- Educate clients on digital banking, self service devices and online applications
- Assist clients to download apps, resolve login issues and buy value added services like prepaid data and airtime
- Help clients obtain statements, cards and other documents from self service zones
- Process cash transactions over the counter, including deposits, withdrawals, change and transfers
- Balance and load cash into ATMs and other store devices, and perform first line device maintenance
- Control queue flow and prioritise clients with special needs
- Identify quality sales leads and enable cross selling through client engagement and referrals
- Build and maintain strong client relationships by keeping clients informed and owning their requests end to end
- Prevent fraud and losses by following mandates, authentication procedures and policies
- Contribute to digital migration by encouraging clients to use self service and online channels
Job details
- Organisation
- Nedbank
- Location
- Vosloorus, Gauteng
- Job type
- Part time
- Experience level
- Entry (1+ years)
- Education
- Diploma
- Category
- Customer Service
- Posted
- 3 November 2026 (4 days ago)
- Closing date
- 10 November 2026
- Application Method
- Apply online
Success Guide
Hi there! This Nedbank Service Consultant role in Vosloorus is a great way to get your foot in the banking door, especially if you enjoy helping people and are comfortable with technology. Since it is an 80 hour position, it is part time, so it could suit you if you are studying or need flexible work.
When you apply, make sure your CV clearly shows any cash handling, customer service or tech support experience you have, even if it was at a retail store or as a volunteer. They are looking for someone with 1 to 2 years of experience, so highlight that. Also, prepare for questions about how you would help a client who is struggling with a banking app or an ATM. Show that you are patient and friendly.
Remember to apply on Nedbank's official careers site before 10 November 2026 and use the reference number 148549. Good luck!
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