Service and Sales Advisor at FNB Personal Loans, Cape Town
FNB · Cape Town, Western Cape
Overview
FNB is hiring Service and Sales Advisors for its Personal Loans call centre in Cape Town on a fixed term contract. This is a great entry level opportunity for matrics with no experience needed, as full training is provided. You will handle customer queries by phone and email while recommending financial solutions. If you enjoy helping people and are comfortable in a fast paced, performance driven contact centre, this role is worth a look.
About the role
FNB is recruiting Service and Sales Advisors to join the Personal Loans environment in Cape Town on a fixed term contract. You will work in a dynamic, high volume contact centre where customer service and sales go hand in hand.
Your main focus will be handling inbound and outbound customer interactions across phone and email. You will resolve queries efficiently, enhance the customer experience, and identify opportunities to recommend relevant financial products. The environment is structured and performance driven, so balancing service excellence with sales performance is key.
You will be responsible for things like:
- Responding to customer queries by phone and email and seeing them through to full resolution
- Taking ownership of customer complaints and dissatisfaction
- Following up with customers when other stakeholders are handling their queries
- Adhering to schedules and completing work within set timeframes and quality standards
- Complying with governance and compliance standards and escalating risks where needed
- Contributing to a culture of service excellence and sharing ideas to improve the customer experience
Application note: Applications close on 30 November 2026, so submit yours well before then. You will apply through FNB's official careers portal, and appointments are made in line with FirstRand Group's Employment Equity plan.
Requirements
- Minimum qualification of Matric (Grade 12)
- No prior experience required as comprehensive training and support will be provided
- 1 to 3 years of experience in Client Services Support and Delivery would be advantageous but is not essential
- An NQF Level 5 qualification or Diploma would be advantageous
- Demonstrated ability to take initiative and work independently as a self starter
- Adaptable and curious mindset
- Ability to analyse complex data sets
- Able to thrive in a collaborative environment
Responsibilities
- Handle inbound and outbound customer interactions by phone and email
- Resolve customer queries efficiently and ensure full resolution
- Recommend appropriate financial products to customers based on their needs
- Take ownership of customer complaints and dissatisfaction
- Follow up with customers on queries handled by other stakeholders
- Adhere to work schedules and meet set timeframes and quality standards
- Comply with governance and compliance standards and escalate risks
- Contribute to service excellence and suggest better ways of working
- Maintain documentation and share information with the team
- Deliver service according to relevant SLA agreements
Benefits
Comprehensive training and support provided, opportunities to network and collaborate, a challenging working environment, opportunities to innovate
Job details
- Organisation
- FNB
- Location
- Cape Town, Western Cape
- Job type
- Contract
- Experience level
- Entry
- Education
- Matric
- Category
- Customer Service
- Posted
- 2 November 2026 (5 days ago)
- Closing date
- 30 November 2026
- Application Method
- Apply online
Success Guide
This is a genuinely entry level role at one of South Africa's biggest banks, so if you have just finished matric and are looking for a foot in the door, this is a strong opportunity. FNB says no experience is required and they will train you, so do not be shy about applying.
When you apply, make sure your CV clearly shows your matric certificate and any customer facing experience you have, even if it was part time or volunteer work. Highlight that you are comfortable on the phone, good with people, and able to work under pressure.
For the interview, be ready to talk about how you would handle an unhappy customer and give an example of a time you took initiative. Also show that you understand the balance between helping customers and meeting sales targets, because that is what this role is all about.
How we help you prepare
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