Service Advisor at Clicks Vredenburg, Cape Town
Clicks Group Limited · Vredenburg, Cape Town, Western Cape
Overview
Clicks is hiring a Service Advisor for its Vredenburg store in Cape Town. In this full time retail role you will lead the point of sale, keep cash and stock secure, support and motivate cashiers, and deliver the friendly service Clicks customers expect. It suits someone with Grade 12, a retail or business qualification, and a real passion for customer care. This is a great chance to grow your retail management career with one of South Africa's biggest health and beauty retailers.
About the role
As a Service Advisor at Clicks Vredenburg, you will be the person who keeps the till point running smoothly while making sure every customer leaves happy. You will work on the shop floor and behind the point of sale, guiding cashiers, managing stock and cash, and sorting out customer queries quickly and politely.
You will also play a key role in promoting the Clicks clubcard, keeping stock losses low, and making sure housekeeping and admin standards stay high.
What the role involves:
- Directing and controlling all point of sale activities so service stays fast and efficient.
- Managing stock and cash safely to reduce shrinkage, and keeping general housekeeping and admin up to standard.
- Training, motivating and directing shop assistants and cashiers so they deliver excellent service.
- Making sure there are enough staff on shift in line with the work schedule, company policies and labour legislation.
- Resolving customer queries promptly and in line with company policy.
- Driving Clicks clubcard sign ups to hit participation targets.
- Enforcing security measures, cash controls and returns policies at the point of sale.
- Acting as a brand ambassador, being visible on the floor and offering friendly, professional service.
- Knowing products, ranges, promotions and events so you can give customers the right information.
Requirements
- Grade 12 is essential.
- A relevant Retail or Business Management qualification is required for external applicants.
- Maths 50% and English 50% at Grade 12 level is desirable.
- Understanding and application of financial management principles.
- Retail or FMCG background with knowledge of merchandising and promotions principles.
- Knowledge of stock, cost, risk and compliance management procedures.
- Knowledge of customer service excellence.
- Knowledge of labour legislation and IR practices.
- Knowledge of competency based interviewing.
- Results and target driven.
- Sound managerial skills.
- Planning and organising skills.
- Problem solving skills.
- Strong customer orientation.
- Good communication skills.
- Computer literacy.
- Numeracy skills.
Responsibilities
- Direct and control all operational activities at the point of sale in a timely and efficient manner.
- Ensure effective and safe management of stock and cash, minimising shrinkage and keeping housekeeping and admin to a high standard.
- Train, motivate and direct shop assistants and cashiers so they fulfil their duties and deliver service excellence.
- Ensure sufficient staffing of cashiers in line with the work schedule, company policies and labour legislation.
- Resolve customer queries timeously and efficiently in line with company policies.
- Drive clubcard promotion to achieve participation targets.
- Manage stock by enforcing security measures, cash controls, returns policies and relevant admin duties to minimise losses and maximise security.
- Deliver superior customer service by acting as a brand ambassador, being visible and offering friendly, professional service.
- Support the Group's vision to be the customer's first choice health and beauty retailer by living and driving company values.
- Maintain updated knowledge on products, ranges, promotions and events to give customers correct information.
Job details
- Organisation
- Clicks Group Limited
- Location
- Vredenburg, Cape Town, Western Cape
- Job type
- Full time
- Experience level
- Mid
- Education
- Matric
- Category
- Customer Service
- Application Method
- Apply online
Success Guide
If you are applying for this Service Advisor role at Clicks Vredenburg, make sure your CV shows real examples of times you led a team, handled cash or stock, and solved customer problems. Retail hiring managers look for people who stay calm under pressure, so mention busy shifts or peak seasons you have worked through.
Highlight any retail or business management qualification you have, and make your Grade 12 Maths and English marks visible if they are 50% or above, because Clicks lists those as desirable.
Before an interview, think about how you would keep a till point running smoothly when it gets busy, and how you would motivate cashiers to hit clubcard targets. Being ready with practical examples will set you apart.
How we help you prepare
This employer takes applications on their own website, so you'll submit this one yourself — but SPAAN NOW gets everything ready for you first. Here's how it works:
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