Service Advisor at Clicks Strand Square, Cape Town
Clicks Group Limited · Strand Square, Cape Town, Western Cape
Overview
Clicks has an opening for a Service Advisor at their Strand Square store in Cape Town. You will keep the till area running smoothly, lead cashiers, manage stock and cash, and make sure customers leave happy. If you have Grade 12 and a retail qualification with a feel for customer service and running a busy pay point, this could be a solid step in your retail career.
About the role
As a Service Advisor at Clicks Strand Square, you will be the person keeping the point of sale running smoothly while making sure every customer has a good experience at the till. The role covers the day to day operations at the pay point, from managing stock and cash to supporting the cashiers who work there.
Your main focus areas will be:
- Directing and controlling all operational activities at the point of sale in a timely and efficient way
- Making sure stock and cash are managed safely, keeping shrinkage low and housekeeping and admin at a high standard
- Training, motivating and directing shop assistants and cashiers so they deliver excellent service
- Making sure there are enough staff members on duty according to the work schedule, company policies and labour legislation
- Resolving customer queries quickly and in line with company policy
- Promoting the Clicks clubcard to help reach clubcard targets
- Managing stock through security measures, cash controls and returns policies to reduce losses
- Acting as a brand ambassador by being visible on the floor and offering friendly, professional service
- Keeping your product, range, promotion and event knowledge up to date so you can give customers the right information
Requirements
- Grade 12 is essential
- A relevant retail or business management qualification is required for external applicants
- Maths 50% and English 50% at Grade 12 level is desirable
- Understanding and application of financial management principles
- Retail or FMCG background with knowledge of merchandising and promotions
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
- Results and target driven
- Sound managerial skills
- Planning and organising skills
- Problem solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Responsibilities
- Direct and control all operational activities at the point of sale efficiently
- Manage stock and cash safely while minimising shrinkage and keeping housekeeping and admin standards high
- Train, motivate and direct shop assistants and cashiers to deliver excellent service
- Ensure enough staff are on duty according to the work schedule, company policies and labour legislation
- Resolve customer queries promptly and in line with company policy
- Drive clubcard promotion and help achieve clubcard participation targets
- Manage stock through security measures, cash controls and returns policies to reduce losses
- Act as a brand ambassador and offer friendly, professional service on the floor
- Stay up to date on products, ranges, promotions and events to give customers correct information
Job details
- Organisation
- Clicks Group Limited
- Location
- Strand Square, Cape Town, Western Cape
- Job type
- Full time
- Experience level
- Junior
- Education
- Matric
- Category
- Customer Service
- Application Method
- Apply online
Success Guide
This is a great chance to get your foot in the door with Clicks, one of South Africa's biggest retailers. Since the role is all about the till area and cashiers, think about times you have handled money, solved a customer's problem or kept a team organised. In your CV, highlight any retail or cashier experience, even holiday or part time work, and mention your Grade 12 results, especially Maths and English. If you have a retail or business qualification, make sure that is easy to see too.
In an interview, be ready for questions about how you would handle an unhappy customer, how you keep stock losses low and how you would motivate a team on a busy day. Show that you are reliable, friendly and comfortable working with numbers. Also remember to bring your CV, ID and matric certificate when you apply or go for an interview. Good luck, this could be a solid first step into store management.
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