Service Advisor at Clicks Ilanga Mall, Mpumalanga
Clicks Group Limited · Ilanga Mall, Mbombela, Mpumalanga
Overview
Clicks is looking for a Service Advisor at their Ilanga Mall store in Mpumalanga. If you enjoy helping customers look and feel good and have some retail experience, this role puts you in charge of the till area, cashiers, stock and customer service. It is a solid step up for someone with a year of retail experience who wants to grow in a well known health and beauty retailer.
About the role
As a Service Advisor at Clicks Ilanga Mall, you will be the person keeping the point of sale running smoothly while making sure every customer leaves happy. You will report to the Store Manager and work closely with the cashier team.
What the role involves:
- Directing and controlling all point of sale activities in a fast and efficient way
- Making sure shop assistants and cashiers are trained, motivated and scheduled properly
- Managing stock and cash safely to keep shrinkage low
- Resolving customer queries quickly and in line with company policy
- Driving Clicks clubcard sign ups and participation
- Acting as a brand ambassador on the shop floor and staying up to date on products and promotions
Requirements
- Grade 12 is essential
- Maths and English at 50% or above in Grade 12 is desirable
- A relevant Retail or Business Management qualification is essential for external applicants
- At least 1 year of experience in a customer facing role where you oversaw a number of employees in a retail or FMCG store environment
- Numeracy and stock management experience
- Understanding of financial management principles
- Knowledge of stock, cost, risk and compliance procedures
- Knowledge of labour legislation and IR practices
- Computer literacy and strong numeracy skills
- Good communication and problem solving skills
Responsibilities
- Oversee and control all operational activities at the point of sale
- Manage stock and cash safely while minimising shrinkage
- Train, motivate and direct shop assistants and cashiers
- Make sure enough cashiers are on duty according to the work schedule
- Resolve customer queries promptly and according to company policy
- Drive Clicks clubcard promotion and participation targets
- Enforce security measures, cash controls and returns policies
- Keep product, range and promotion knowledge up to date
- Support the store in delivering excellent customer service at all times
Job details
- Organisation
- Clicks Group Limited
- Location
- Ilanga Mall, Mbombela, Mpumalanga
- Job type
- Full time
- Experience level
- Junior (1+ years)
- Education
- Diploma
- Category
- Retail & Wholesale
- Application Method
- Apply online
Success Guide
When you apply for this Service Advisor role, make sure your CV clearly shows any time you handled cash, managed a till or supervised a small team. Clicks values people who are comfortable on the shop floor, so mention customer service examples where you solved a problem or kept things running smoothly. If you have your Grade 12 certificate and a retail or business qualification, have those ready. For the interview, think about how you would keep cashiers motivated during a busy shift and how you would handle an unhappy customer. Also be ready to talk about stock control and why keeping shrinkage low matters. Show that you know the Clicks brand and what the clubcard is about. Being friendly, organised and confident in your answers will go a long way.
How we help you prepare
This employer takes applications on their own website, so you'll submit this one yourself — but SPAAN NOW gets everything ready for you first. Here's how it works:
- Our AI tailors your CV to match this job's keywords and requirements, so it stands out to recruiters and screening systems.
- A custom cover letter is written specifically for this role — no generic templates.
- We gather the documents this job needs: CV, Matric certificate and Diploma certificate. SPAAN NOW pulls these from your profile and packages them together, ready to attach.
- Once your application is prepared, we show you exactly how and where to apply — just follow the link to the employer and submit your ready-made CV, cover letter and documents.
- Mark it as applied under Applications to keep track, and if you're shortlisted, use AI Interview Prep to practise questions commonly asked for roles like this.
We do the hard part — tailoring and gathering everything — so applying yourself only takes a minute.
Spaan Talk
Nobody has said anything yet. Be the first.