Samsung Mobile Device Pre-Inspector - FACT
FACT · Midrand, Tembisa or Pretoria
Overview
FACT is hiring a HHP Pre-Inspector to test and assess Samsung phones, tablets and wearables returned by dealers and network operators. This is a full time role based in Midrand, Tembisa or Pretoria with an immediate start. If you have hands on experience with smartphone diagnostics, repairs or testing, and you enjoy solving technical problems, this could be a great fit for you. You will need a valid driver's licence and be willing to travel within the region.
About the role
FACT is looking for a detail oriented HHP Pre-Inspector to join their team. You will play a key role in assessing Samsung mobile devices that come back from dealers and network operators under the Out of Box Failure policy. Your job will be to figure out what is wrong with each device and decide whether it should be accepted or rejected based on Samsung's rules.
What you will be doing:
- Inspecting and testing Samsung smartphones, tablets, wearables and accessories.
- Diagnosing technical faults and checking for cosmetic damage.
- Verifying IMEI numbers, serial numbers, packaging and accessories.
- Assessing OBF claims and validating concealed damage.
- Accepting or rejecting returns following Samsung's policies.
- Taking inspection photos and uploading documents to the relevant systems.
- Updating inspection records and completing all paperwork on the same day.
- Travelling between dealer and network operator premises in your assigned region.
- Maintaining confidentiality and sticking to Samsung's inspection procedures.
Important to note: The successful candidate must complete Samsung SA system and pre inspection training and sign a non disclosure agreement before getting system access.
Requirements
- Grade 12 (Matric).
- Valid South African driver's licence (Code B or EB).
- Proven experience in smartphone or tablet testing, fault diagnosis or repairs.
- Good working knowledge of Android, Samsung device settings and account management.
- Computer literacy and ability to capture information and upload photos electronically.
- Excellent attention to detail and problem solving skills.
- Good judgement and integrity.
- Strong time management and organisational skills.
- Professional communication and customer service skills.
- Willingness to travel within the assigned region.
- Ability to work independently and manage time effectively.
- Must have no criminal record.
- Must be based in or around Midrand, Tembisa or Pretoria.
- Must be available to start immediately.
- Advantageous: Experience with Samsung Galaxy devices and OBF or returns processes.
- Advantageous: Cellphone repair or electronics certification.
- Advantageous: Experience using Samsung EP and GRMS systems.
Responsibilities
- Inspect and test Samsung smartphones, tablets, wearables and accessories.
- Diagnose reported technical faults and assess cosmetic damage.
- Verify device IMEI and serial numbers, original packaging and accessories.
- Assess OBF claims and validate concealed damage.
- Accept or reject returns in accordance with Samsung's policies.
- Capture inspection photographs and upload supporting documentation to the relevant systems.
- Update inspection records and ensure all documentation is completed on the same day.
- Travel between dealer and network operator premises within the assigned region.
- Maintain confidentiality and comply with Samsung's inspection procedures.
Job details
- Organisation
- FACT
- Location
- Midrand, Tembisa or Pretoria
- Job type
- Full time
- Experience level
- Mid
- Education
- Matric
- Category
- Trades & Artisan
- Application Method
- Apply online
Success Guide
If you have a knack for fixing phones and you are based in Midrand, Tembisa or Pretoria, this role could be a solid step into a technical career with a company that works directly with Samsung. They want someone who can start immediately, so be ready to interview soon after applying. In your CV, highlight any hands on experience you have with Samsung devices, especially if you have done repairs, testing or worked with returns. Mention any certifications in cellphone repair or electronics. Make sure your driver's licence is valid and up to date because you will be travelling between different premises. Also be prepared to sign a non disclosure agreement and complete training on Samsung's systems. This is a great chance to build your experience with a major brand, so show them you are reliable, detail oriented and ready to hit the ground running.
How we help you prepare
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