Sales Support Coordinator for Adventure Travel Company
Lumenii · Noordhoek, Cape Town, Western Cape
Overview
Escape+Explore, a luxury adventure travel company in Noordhoek, Cape Town, needs an organised Sales Support person to keep bookings running smoothly. You will support the Sales Team with confirmed bookings, amendments and supplier liaison. It is a small, close knit team of 20 with real room to grow. Several sales managers started in junior roles here, so this is a great foot in the door for a proactive problem solver.
About the role
Escape+Explore is looking for a Sales Support person to join their team in Noordhoek on the Cape Peninsula. The adventure has been sold, and now you will be the one who brings all the details together. You will support the Sales Team (known internally as Adventure Architects) with everything that happens after a booking is confirmed.
Your days will involve coordinating arrangements, managing changes, liaising with suppliers and making sure nothing falls through the cracks. You will work closely with Cape Town's top hotels, local suppliers and international tour operators, and you will help track enquiries and leads. This is a role for someone organised and proactive who enjoys solving problems and keeping things moving.
The company is a small, close knit team of 20 with a fun and supportive culture. Experienced candidates will have scope to take on more responsibility, and there is real room to grow.
Requirements
- Matric (Grade 12)
- Organised and proactive problem solver
- Strong communication skills for liaising with agents, clients and suppliers
- Attention to detail for keeping booking and CRM information accurate
Responsibilities
- Support the Sales Team with confirmed bookings, amendments, requotes and agent enquiries
- Keep booking information and guide calendars accurate in the booking system and CRM
- Coordinate guest information, dietary requirements, hotel details and special requests
- Prepare agent reconfirmations, guide packs and pre tour documentation
- Liaise with Cape Town's top hotels, local suppliers and international tour operators
- Assist with booking changes arising from weather, guest requests or operational needs
- Help track enquiries and leads, and follow up outstanding bookings and payments
- Support general office coordination and events
Benefits
Small close knit team of 20, fun and supportive culture, real room to grow, remuneration in line with experience
Job details
- Organisation
- Lumenii
- Location
- Noordhoek, Cape Town, Western Cape
- Job type
- Full time
- Experience level
- Junior
- Education
- Matric
- Category
- Sales & Business Dev
- Application Method
- Apply online
Success Guide
This role is a great chance to get your foot in the door at a small, growing adventure travel company. When you apply, highlight any experience you have with bookings, customer service or coordinating details. The team values organisation and a proactive attitude, so show them you can spot problems before they happen. Even if you have not worked in travel before, talk up your ability to juggle multiple tasks and communicate clearly with different people. Since the office is in Noordhoek, make sure you have reliable transport to get there. A short, friendly cover letter that shows your personality will go a long way with a close knit team like this.
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