Sales Consultant VAPS at Telesure
Telesure Investment Holdings · Dainfern, Gauteng
Overview
Telesure is looking for a Sales Consultant to join their VAPS team in Dainfern, Gauteng. This is a permanent, full time role where you will handle inbound and outbound policy sales calls, connect with customers, and help them find the right insurance solutions. If you have at least one year of call centre sales experience and a Matric, this could be your next step into a career in financial services.
About the role
As a Sales Consultant VAPS at Telesure, you will be the first point of contact for customers, helping them find insurance solutions that suit their needs. You will work with leads and campaigns, making and taking calls to build new customer relationships and support the growth of the brand.
What you will do day to day:
- Make calls to allocated customers to develop new relationships or act as a first point of contact.
- Set clear objectives for each sales call and use standard materials to present to customers.
- Ask relevant questions to understand customer needs and respond to areas that need more explanation.
- Identify the products or services that best meet the customer needs and propose quantities within standard operating systems.
- Explain your selection to the customer and influence them to make a purchase that offers the best benefits and solutions.
- Develop a working knowledge of the organization policies, procedures, and regulatory codes relevant to your work.
- Schedule callbacks and enter customer information into the CRM system after each contact.
- Prioritize your workflow to ensure work is completed to the required standards of quality and timeliness.
- Keep up to date with internal policies, procedures, and external regulations through online training and assessments.
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Requirements
- Matric or Grade 12 or SAQA Accredited Equivalent (Essential)
- Regulatory Exam 5, dependent on DOFA date (Essential)
- Full 150 STI credits, dependent on DOFA date (Essential)
- General experience of 1 year in call centre sales
- Degree and or diploma in business or marketing (Advantageous)
Responsibilities
- Make outbound or inbound calls to allocated customers to build new relationships or act as first contact.
- Set clear objectives for each sales call and present standard materials to customers.
- Ask relevant questions to evaluate customer interest and respond to areas needing further information.
- Identify products or services that best meet customer needs and propose quantities within standard operating procedures.
- Explain product selections to customers and influence them to purchase based on best benefits and solutions.
- Follow organizational policies, procedures, and regulatory codes to ensure work meets required standards.
- Schedule callbacks and enter customer information into the CRM system after each contact.
- Prioritize workflow to complete work to required quality and timeliness standards, using performance management systems.
- Keep abreast of internal policy changes and external regulations through online training and formal assessments.
- Identify potential customers through information, referrals, and recommendations from existing customers.
Job details
- Organisation
- Telesure Investment Holdings
- Location
- Dainfern, Gauteng
- Job type
- Full time
- Experience level
- Junior (1+ years)
- Education
- Matric
- Category
- Sales & Business Dev
- Application Method
- Apply online
Success Guide
When you apply for this Sales Consultant role at Telesure, highlight your call centre sales experience and your ability to connect with customers over the phone. Make sure your CV clearly shows your Matric and any business or marketing qualifications. If you have your Regulatory Exam 5 and STI credits, mention these upfront as they are essential for the role. In an interview, be ready to talk about how you handle customer needs, meet sales targets, and use CRM systems. Show that you are comfortable making both inbound and outbound calls and that you can explain products clearly. Telesure values people who can build relationships and work towards KPIs, so bring examples of how you have done this before. Good luck!
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