Sales Associate Representative - Promotional Products & Custom Printing
Simera · Cape Town, Western Cape · Remote
Overview
Calling all sales stars with a passion for promotional products and custom printing! Simera is looking for a Sales Associate Representative to support customers from first enquiry to final delivery. This permanent, full time role offers the chance to work from home while building strong client relationships. If you have at least two years of inside sales or account management experience and know your way around branded merchandise, this Cape Town opportunity could be your perfect fit. Apply now and bring your sales skills to a dynamic industry.
About the role
Join Simera as a Sales Associate Representative where you become the go to person for customers looking for promotional products, branded merchandise, and custom printing solutions. You will guide clients through every step of the sales journey, helping them find the right products to meet their needs.
Your day to day will involve managing inbound enquiries, preparing quotes and proposals, following up on orders, and working closely with internal teams to ensure smooth fulfilment. You will also keep customer records updated in CRM and ERP systems and monitor sales activity to support forecasting.
This is a permanent, full time role with the flexibility to work from home. You will collaborate with sales, customer service, production, and operations teams to deliver an excellent customer experience from start to finish.
Important application note: This position is advertised by Simera HR Services, Recruitment & Selection. Only shortlisted candidates will be contacted.Requirements
- Minimum 2 years of experience in inside sales, sales support, account management, or a similar customer-facing role
- Prior experience in promotional products, branded merchandise, custom printing, or a related industry is required
- Proven ability to deliver customer-focused solutions and build strong customer relationships
- Strong communication and influencing skills, with the ability to interact effectively with stakeholders at different levels
- Excellent listening, negotiation, presentation, and problem-solving skills
- Experience working with CRM and ERP systems
- Strong organisational skills and exceptional attention to detail
- Ability to manage multiple customers, opportunities, and projects simultaneously
- Strong written and verbal communication skills
- Ability to compile, analyse, and interpret sales reports and performance data
- Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, and Access
- Minimum of 2 years of completed college coursework; a degree is preferred
- Ability to work effectively in a fast-paced, deadline-driven sales environment
Responsibilities
- Manage and respond to inbound customer and sales inquiries in a timely and professional manner
- Build and maintain strong relationships with customers and key stakeholders
- Identify customer needs and recommend appropriate promotional products, branded merchandise, and printing solutions
- Support the sales process from initial inquiry through quoting, order processing, and fulfillment
- Prepare quotes, proposals, sales documentation, and other customer-facing materials
- Follow up consistently on leads, opportunities, quotes, and pending orders
- Collaborate with internal sales, customer service, production, and operations teams to ensure customer requirements are met
- Maintain accurate customer, opportunity, and order information within CRM and ERP systems
- Monitor sales activity and compile reports to support sales performance and forecasting
- Resolve customer questions and issues while maintaining a high level of service
- Negotiate pricing, timelines, and solutions when appropriate to meet customer requirements and business objectives
- Manage multiple customer requests and projects simultaneously while maintaining accuracy and meeting deadlines
- Stay informed about promotional products, printing capabilities, product availability, and industry trends
Job details
- Organisation
- Simera
- Location
- Cape Town, Western Cape (Remote)
- Job type
- Full time
- Work arrangement
- Remote
- Experience level
- Junior (2+ years)
- Education
- Higher certificate
- Category
- Sales & Business Dev
- Application Method
- Apply manually
Success Guide
This role is perfect for someone who already knows the promotional products and printing game. Before you apply, make sure your CV highlights specific examples of how you have helped customers choose branded merchandise or custom printing solutions. When preparing for an interview, think of stories where you turned a customer enquiry into a sale or solved a printing challenge. Simera values organisation and attention to detail, so be ready to talk about how you manage multiple quotes and orders without letting things slip. Also note this is a work from home role, so show that you are self motivated and comfortable using CRM and ERP systems remotely. Good luck!
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