Sales and Service Team Leader at Absa, Beaufort West
Absa · Beaufort West, Western Cape
Overview
Absa is looking for a Sales and Service Team Leader to guide frontline consultants in Beaufort West. You will lead a team of Service Consultants and Sales and Service Consultants to hit sales targets, keep customers happy, and stay compliant with banking rules. This is a great step up for someone with banking experience who enjoys coaching people and running a smooth branch operation.
About the role
As a Sales and Service Team Leader at Absa in Beaufort West, you will be the person who keeps the frontline team motivated, focused, and delivering excellent service. You will lead a group of Service Consultants and Sales and Service Consultants, making sure they meet sales targets, follow the right processes, and keep customers smiling.
What you will be doing:
- Leading and coordinating daily sales and service activities in the branch
- Coaching and developing your team through one on ones and performance reviews
- Monitoring customer satisfaction and stepping in when complex issues need escalation
- Making sure the team sticks to FAIS, FICA, AML, and other operational controls
- Running daily, weekly, and monthly checks and reporting on performance
- Building a culture of teamwork, ethics, and continuous improvement
Application note: You will be redirected to Absa's official careers site to complete your application. Make sure your CV and supporting documents are ready before you start.
Requirements
- A National Diploma or Advanced Certificate in Business, Commerce, or Management Studies
- Experience leading or supervising a team, preferably in a banking or sales environment
- Understanding of FAIS, FICA, and AML compliance requirements
- Strong coaching, performance management, and people leadership skills
- Ability to monitor sales and service metrics and drive team performance
- Good communication and customer relationship management abilities
- Ability to manage risk, controls, and operational reporting
Responsibilities
- Lead and coordinate daily sales and service operations to ensure service quality and team performance
- Coach and develop team members through one on ones, performance reviews, and regular feedback
- Drive achievement of team sales targets and service KPIs
- Monitor customer experience metrics such as NPS, complaints, and turnaround times
- Support consultants with complex customer interactions and escalations
- Ensure adherence to FAIS, FICA, AML, and operational controls
- Conduct daily, weekly, and monthly controls and reporting
- Promote collaboration, knowledge sharing, and a culture of continuous improvement
- Support workforce planning, staff coverage, and team capability uplift
- Act as a brand ambassador, promoting professionalism and customer advocacy
Job details
- Organisation
- Absa
- Location
- Beaufort West, Western Cape
- Job type
- Full time
- Experience level
- Mid
- Education
- Diploma
- Category
- Banking & Insurance
- Posted
- 4 November 2026 (3 days ago)
- Application Method
- Apply online
Success Guide
If you are applying for this Sales and Service Team Leader role at Absa in Beaufort West, you will want to show that you can both lead people and handle the compliance side of banking. Highlight any experience you have in supervising a team, coaching staff, or working with FAIS and FICA rules. In an interview, expect questions about how you handle underperforming team members, how you keep customers happy while hitting sales targets, and how you make sure your team follows the right processes. Since you will apply through Absa's careers portal, set aside some time to create a profile and upload your CV and National Diploma certificate. The role is based in branch, so be ready to talk about how you build a positive team culture face to face.
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