Sales and Service Consultant (FAIS) at Absa in Colesberg
Absa · Colesberg, Northern Cape
Overview
Absa is hiring a Sales and Service Consultant in Colesberg to help customers with banking products while meeting sales targets. This full time role is great for someone with a business or commerce qualification who enjoys customer interaction, solving problems, and working in a branch environment. You will receive FAIS exposure, ongoing product training, and the chance to build a career with one of Africa's leading banks. If you are customer focused and sales driven, this could be your next step.
About the role
As a Sales and Service Consultant at Absa in Colesberg, you will be the friendly face that helps customers with their everyday banking needs. You will handle queries from start to finish, guide customers towards digital and self service options, and make sure the branch runs smoothly by managing queues and customer flow.
Your days will involve conducting financial needs analyses, recommending suitable banking and insurance products, and explaining the features, benefits, and costs clearly. You will also achieve individual sales and cross sell targets, generate leads for advisory teams, and keep up to date with FAIS, TCF, and risk requirements. Building long term customer relationships and delivering excellent in branch service are central to this role.
Application note: You will apply on Absa's official careers site using the link provided. Make sure your CV and qualifications are up to date before you start.
Requirements
- National Senior Certificate (Matric / Grade 12)
- National Diploma or Advanced Certificate in Business, Commerce, or Management Studies
- FAIS compliance knowledge and ability to operate within FAIS licensing and RE requirements where applicable
- Understanding of Treating Customers Fairly (TCF) principles
- Strong sales and customer service orientation
- Good communication and relationship building skills
- Ability to explain product features, benefits, risks, and costs clearly
- Record keeping and documentation accuracy
Responsibilities
- Conduct customer financial needs analyses and offer appropriate banking or insurance solutions such as lending, transactional, savings, credit, and risk products
- Resolve customer queries efficiently with minimal handovers and manage customer flow, hosting, and queue redirection
- Champion digital and self service adoption to reduce assisted transactions
- Achieve individual sales and cross sell targets and generate leads for advisory teams
- Apply FAIS, TCF, and risk governance standards in all customer interactions
- Maintain accurate records of sales, applications, and advice documentation
- Build and manage long term customer relationships and proactively manage customer portfolios
- Handle escalated service issues and complaints professionally
- Support DHA/MVNO administrative processes in select branches and manage branch devices to ensure uptime and customer convenience
- Uphold Absa's brand standards, image, and operational discipline in a safe and professional branch environment
Job details
- Organisation
- Absa
- Location
- Colesberg, Northern Cape
- Job type
- Full time
- Experience level
- Entry
- Education
- Diploma
- Category
- Sales & Business Dev
- Posted
- 29 October 2026 (1 week ago)
- Application Method
- Apply online
Success Guide
This role at Absa in Colesberg is a solid entry point into banking sales and service. When you apply, highlight any customer facing experience and your understanding of FAIS or TCF if you have it. In the interview, be ready to talk about how you would explain a banking product to someone who is confused, and how you handle sales targets without pressuring customers. Show that you are comfortable using digital tools and that you understand the importance of compliance in banking. Absa values inclusivity, so feel free to mention if you need any reasonable accommodation during the process. Good luck!
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