Sales Advisor: Outbound Banking Sales (Cape Town & Johannesburg)
FNB · Randburg, Gauteng
Overview
FNB is building a talent pool of Sales Advisors for their Personal Segment Suites in Cape Town and Johannesburg. You will work in a fast paced outbound sales environment, helping customers with transaction accounts, credit cards, and unsecured loans. If you have 1 to 3 years of direct sales experience and a passion for hitting targets, this is your chance to join one of South Africa's leading banks. Bring your energy and customer focus to a team that values performance and growth.
About the role
FNB is recruiting Sales Advisors across multiple outbound sales environments within Personal Segment Suites (PSS). These opportunities sit across distinct product lines: Transact Outbound (Suits) Desk, Credit Card Desk, Unsecured Loans Desk, and Specialised Sales Desk. Each environment operates with its own focus area, leadership team, and performance objectives, offering you the chance to specialise within a specific product suite while contributing to the broader PSS sales strategy.
As a Sales Advisor, you will be placed within one of these dedicated teams, where you will be responsible for driving outbound sales within your allocated product line. While the core expectation of delivering strong sales performance and excellent customer experience remains consistent, the day to day responsibilities, product focus, and customer engagement approach will differ depending on the team you join.
You will engage customers through outbound channels to promote relevant financial solutions, identify customer needs, and match them with tailored product offerings. You will drive sales performance within a structured, target driven environment and deliver a high standard of customer service while adhering to compliance requirements. This role is ideal for professionals who are passionate about sales, motivated by targets and incentives, and comfortable operating in a fast paced outbound contact environment.
Requirements
- A minimum of 1 to 3 years of experience in direct sales
- Certificate in Banking equivalent to NQF Level 5
- Diploma or Degree would be advantageous
- Self starter with a passion for sales and performance driven environments
- Motivated by targets, incentives, and continuous improvement
- Comfortable operating in a fast paced outbound contact environment
- Adaptable and curious
- Ability to analyse complex data sets
- Thrive in a collaborative environment
- Strong customer service orientation and adherence to compliance requirements
Responsibilities
- Engage customers through outbound channels to promote relevant financial solutions
- Identify customer needs and match them with tailored product offerings specific to your business unit
- Drive sales performance within a structured, target driven environment
- Deliver a high standard of customer service while adhering to compliance requirements
- Execute own work in accordance with the organisational values and code of ethics
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution
- Identify and escalate risk as normal part of work
- Produce high quality work by adhering to predefined standards and procedures
- Work with enhanced processes and procedures to maintain operational efficiencies
- Deliver work in an accurate manner to ensure consistent results
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and Company policies and procedures
- Complete relevant administration, reporting and updating of information accurately and on time
- Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline management and sales quality
- Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs
- Assist with retaining or signing unbanked customer base with a view to improve and increase profitability
- Maximize sales by selling packaged financial solutions to clients
- Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfilment processes and timelines
- Maximise cross selling opportunities
- Drive adoption of digital and other self service options across client base
- Contribute to teamwork and inclusivity within own team
- Contribute to cost efficiencies through responsible utilisation of work related resources
- Achieve expected financial targets and uphold associated service levels
- Build and maintain stakeholder relationships
Job details
- Organisation
- FNB
- Location
- Randburg, Gauteng
- Job type
- Full time
- Experience level
- Junior (1+ years)
- Education
- Certificate
- Category
- Sales & Business Dev
- Posted
- 3 November 2026 (4 days ago)
- Closing date
- 30 November 2026
- Application Method
- Apply online
Success Guide
This is a great opportunity to get your foot in the door at FNB. They are building a talent pool, so your application could be considered for multiple sales teams. Make sure your CV highlights your direct sales experience and any banking or financial services background. If you have a certificate in banking or a related qualification, mention it clearly. The role is target driven, so be ready to talk about how you have met or exceeded sales goals in the past. Show your energy and customer focus in your application. Also, note the closing date of 30 November 2026, so submit your application well before then. Good luck!
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