Retail Store Assistant at Dis-Chem Brickhill, Estcourt
Dis-Chem Pharmacies · Brickhill, Estcourt, KwaZulu Natal
Overview
Dis-Chem is hiring a Retail Store Assistant for their Brickhill store in Estcourt. This permanent, full time role is perfect for someone with matric and some retail experience who enjoys helping customers and keeping a store running smoothly. You will handle customer queries, cash floats, deliveries and stock control in a busy pharmacy retail environment. Enjoy benefits like medical aid, a provident fund and a staff account while growing your retail career with South Africa's leading pharmacy group.
About the role
Dis-Chem Pharmacies is looking for a Retail Store Assistant to join the team at their Brickhill store in Estcourt. In this role, you will help with the overall management of the store, making sure operational and administrative duties are carried out according to company policy and procedure.
What the role involves:
- Assisting customers with enquiries, stock queries and complaints, and referring them to the right departments.
- Managing the shorts and overs at the point of sale, including the floats, refunds and return transactions.
- Verifying deliveries and invoices for accuracy, and helping the Receiving Manager with Distribution Centre claims.
- Preparing daily run reconciliations and ordering branch change so cashiers always have enough change.
- Maintaining effective document control for floats, petty cash and cash on hand.
Important application note: Only successful applicants will be contacted. If you have not heard from Dis-Chem within two weeks after the closing date, consider your application unsuccessful.
Requirements
- Grade 12 or Matric is essential.
- Basic computer skills in Word, Excel and Outlook.
- Experience with SAP is required.
- Retail experience is essential.
- Must be a South African citizen.
- Must have a clear criminal and credit record (MIE check).
- Must have a driver's license and/or own reliable transport.
- Strong customer relations and a team player attitude.
- Leadership and management skills.
- Trustworthy, honest and able to work under pressure.
Responsibilities
- Manage and report all customer compliments and complaints to management.
- Establish professional relationships with customers and assist with any enquiries.
- Ensure all customer stock queries are dealt with and resolved.
- Maintain effective external communication with customers when they require feedback.
- Adhere to the customer turnover per hour rate as per company benchmark.
- Manage the shorts and overs at the point of sale, including the floats.
- Manage refund and return transactions.
- Ensure that back shopping and returned goods are handled correctly.
- Verify and review deliveries and invoices for total accuracy.
- Assist the Receiving Manager in preparing and logging Distribution Centre claims.
- Manage and control high risk stock.
- Prepare the run reconciliation on a daily basis.
- Prepare, order and receive the branch change requirements to ensure cashiers have enough change.
- Maintain effective liaison between relevant parties.
- Maintain effective document control including but not limited to float, petty cash and cash on hand.
Benefits
Market related salary, medical aid, provident fund, staff account
Job details
- Organisation
- Dis-Chem Pharmacies
- Location
- Brickhill, Estcourt, KwaZulu Natal
- Job type
- Full time
- Experience level
- Entry
- Education
- Matric
- Category
- Retail & Wholesale
- Application Method
- Apply online
Success Guide
If you are applying for this Retail Store Assistant role at Dis-Chem in Estcourt, make sure your CV clearly shows any retail experience you have, even if it was part time or holiday work. Highlight that you have matric and mention your computer skills, especially if you have used SAP before, as that is a big plus for Dis-Chem.
When you prepare for an interview, think about how you have handled customer complaints or worked in a team under pressure. Dis-Chem values honesty and reliability, so be ready to give examples of times you managed cash or stock responsibly. Also remember to have your matric certificate and driver's license ready, as they will likely be checked.
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