Retail General Manager for Textile Retail Group in Durban
Talent Candey · Jacobs, Durban South, KwaZulu Natal
Overview
A well established textile manufacturing and retail company is looking for an experienced Retail General Manager to lead its retail division in Jacobs, Durban South. You will drive sales growth, manage multiple stores, oversee budgets and profitability, and coach store managers to deliver excellent customer experiences. This is a senior, hands on role for a commercially minded retail leader with strong multi site experience and financial acumen.
About the role
About the role: Our client, a well established textile manufacturing and retail company supplying major national retail chains, independent retailers, wholesalers and export markets, is seeking an experienced Retail General Manager based in Jacobs, Durban South.
The Retail General Manager will be responsible for the overall operational and commercial performance, growth and strategic development of the retail division. You will provide senior leadership across the retail network, ensuring stores achieve sales and profitability targets, maintain consistent operational standards and deliver excellent customer experiences.
What you will do:
- Develop and implement retail growth strategies aligned with the Head of Retail and overall business objectives.
- Take overall responsibility for divisional sales performance and achievement of revenue, margin and profitability targets.
- Provide leadership and operational oversight to the Retail Manager and retail store network.
- Manage retail budgets, operating expenses and divisional profitability.
- Collaborate with Marketing and Brand teams on promotional campaigns and in store activities.
- Lead, coach and develop the Retail Manager and ensure effective management of Store Managers.
- Establish and maintain consistent customer service standards across stores.
- Prepare structured reports for the Head of Retail covering sales, profitability, operations, people performance and business risks.
Application note: If you have not been contacted within 14 days, please consider your application unsuccessful.
Requirements
- Relevant Degree or Diploma in Business Management, Retail Management, Commerce or a related field preferred.
- 8 to 10+ years progressive retail experience, including at least 5 years in a significant retail management or leadership role.
- Strong multi site retail operations experience highly desirable.
- Proven experience managing retail sales performance, store operations and commercial growth.
- Demonstrated ability to develop and implement retail strategies and operational improvement plans.
- Strong financial management experience, including budgets, operating expenses, gross margins, profitability and store P&Ls.
- Proven experience leading, coaching and developing retail management teams.
- Strong understanding of stock management, shrinkage control, merchandising, customer service and retail compliance.
- Ability to analyse sales and operational performance data and implement corrective actions.
- Excellent communication, leadership, decision making and stakeholder management skills.
- Ability to manage multiple stores, priorities and operational challenges in a fast paced retail environment.
Responsibilities
- Develop and implement retail growth strategies aligned with the Head of Retail and overall business objectives.
- Identify opportunities for new stores, markets, sales channels, product categories and revenue growth.
- Take overall responsibility for divisional sales performance and achievement of revenue, margin and profitability targets.
- Monitor and analyse store turnover, gross margins, product performance, conversion rates and customer trends.
- Identify underperforming stores and implement recovery and improvement plans.
- Provide leadership and operational oversight to the Retail Manager and retail store network.
- Ensure consistent operational standards across all stores, including visual merchandising, stock availability, customer experience and store administration.
- Manage retail budgets, operating expenses and divisional profitability, and review store profit and loss statements.
- Collaborate with Marketing and Brand teams on promotional campaigns, product launches and in store activities.
- Lead, coach and develop the Retail Manager and ensure effective management of Store Managers.
- Establish and maintain consistent customer service standards across stores and monitor customer feedback.
- Prepare structured reports for the Head of Retail covering sales, profitability, operations, people performance and business risks.
Job details
- Organisation
- Talent Candey
- Location
- Jacobs, Durban South, KwaZulu Natal
- Job type
- Full time
- Experience level
- Senior (8+ years)
- Education
- Diploma
- Category
- Retail & Wholesale
- Application Method
- Apply manually
Success Guide
If you are applying for this Retail General Manager role, make sure your CV clearly shows your multi site retail management experience and the sales figures or store performance improvements you have delivered. The company wants someone who can handle budgets, P&Ls and shrinkage control, so include concrete examples of how you have managed these in previous roles. Highlight your experience leading and coaching store managers, as people leadership is a big part of this job. Since the role is based in Jacobs, Durban South, it helps to mention if you live nearby or are willing to relocate. In an interview, be ready to talk through a real example of turning around an underperforming store or improving profitability. Also note that if you have not heard back within 14 days, your application was unsuccessful, so keep applying elsewhere while you wait.
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