Retail Floor Manager for Textiles Store in Somerset West
Fabric Centre · Somerset West, Western Cape
Overview
Fabric Centre in Somerset West is looking for an upbeat, reliable and conscientious leader to run the daily operations of their textile retail store. This is a permanent full time role where you will oversee customer experience, manage floor staff and ensure smooth store operations. If you have retail management experience and a can do attitude, this could be your next career move.
About the role
Fabric Centre is an independent retailer and wholesaler specialising in textiles. They operate a retail store, warehouse and print works in Somerset West, serving local, national and international customers. They offer everything needed to solve a textile project in one stop, from decor to digital printing, technical to trendy.
We are looking for an upbeat, reliable and conscientious leader to join our team in running the daily operations of the store. The successful candidate will be responsible for oversight of the customer experience and floor staff effectiveness as well as associated coordination.
Working hours: Monday to Friday 08:00 to 17:00, Saturdays and Public Holidays 08:00 to 14:00.
Requirements
- Minimum Matric or Grade 12
- Diploma, certificate or BCom in retail business management or similar
- 2 years relevant management experience
- 2 years sales experience
- Sound stock, cash and administrative skills
- Confidence in managing staff
- Strong communication skills in both English and Afrikaans
- Own reliable transport and a valid driver's licence
- Integrity, maturity and intelligence
- A can do attitude, action orientated individual that leads by example
- Systemic thinking and process driven
- Clean criminal record
- Computer literate
- Planning, organising, problem solving, prioritising, scheduling and decision making skills
Responsibilities
- Oversee the daily running of the retail floor
- Manage customer follow ups, complaints and service issues professionally
- Manage daily operations including opening and closing, security, housekeeping and overall standards of the store
- Lead, motivate, coach and manage the retail team, including schedules, duties and training
- Oversee merchandising, replenishment and loss prevention on the floor
- Manage an extended team of sales assistants, tellers, reception and cleaners
- Handle reporting, reconciliations, administration and store expenses
- Support and coordinate store events, launches and customer activities
- Provide owners with relevant sales, customer and operational feedback
- Liaise with inventory, production and management teams
- Ensure operational procedures, OHASA awareness and compliance
Benefits
Pension Fund Contribution, Employee discount, Meal Subsidies, Paid Annual Leave, Uniforms
Job details
- Organisation
- Fabric Centre
- Location
- Somerset West, Western Cape
- Job type
- Full time
- Experience level
- Mid (2+ years)
- Education
- Diploma
- Category
- Retail & Wholesale
- Application Method
- Apply manually
Success Guide
When applying for this Retail Floor Manager role at Fabric Centre, make sure your CV clearly shows your management experience and your ability to lead a team. Highlight any experience you have in retail, especially in textiles or a similar environment. Since the job requires communication in both English and Afrikaans, mention your language skills. Also, include your driver's licence and own transport details. In an interview, be ready to give examples of how you have handled customer complaints, managed staff schedules and improved store operations. Show your can do attitude and your ability to think on your feet. Good luck!
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