Registered Counsellor or Social Worker: Employee Wellness Programme Consultant
Universal Health · Sunninghill, Johannesburg, Gauteng
Overview
Universal Health is looking for a registered psychologist, social worker or counsellor to join their Employee Wellness Programme team in Sunninghill, Johannesburg. You will provide telephonic psychosocial counselling, manage high risk cases and offer managerial consultation to support employees across South Africa and other African countries. If you have two years of experience in the EWP or EAP industry and a passion for workplace wellness, this permanent full time role could be a great fit.
About the role
As an EWP Consultant at Universal Health, you will be part of a team that supports the mental health and wellbeing of employees across various organisations. Your day to day work will involve managing the Wellness Care Centre lines, conducting telephonic psychosocial counselling and referring cases for face to face or virtual support.
You will also handle managerial referrals, provide consultation to managers and HR representatives, and manage high risk cases that require specialist case management. Keeping accurate records on the Universal EWP system is essential, as is contributing to the development of training materials, protocols and products.
This role offers the chance to engage with clients and stakeholders not only in South Africa but also in other African countries, and to help expand the psychosocial provider network.
Application Note: No specific application instructions were provided. Please visit the source listing on PNet for details on how to apply.
Requirements
- Qualified and registered with the HPCSA as a clinical or counselling psychologist or registered counsellor, OR qualified and registered with the SACSSP as a social worker
- Minimum of 2 years experience working in an operational capacity in the EWP or EAP industry
- Minimum of 2 years experience in conducting short term solution focused counselling within the work environment
- Knowledge of the health and wellness industry, including relevant laws, legislation and ethical codes
- Fluency in English for counselling
- Ability to counsel in Xitsonga, Tshivenda, isiNdebele, siSwati or Afrikaans is advantageous
- Proficiency in MS Office
- Good problem solving ability
- Excellent verbal communication skills
- Good writing skills
- Ability to plan and prioritise
- Ability to multitask
Responsibilities
- Monitor EWP lines and systems to ensure service availability and continuity
- Make outbound calls and receive inbound calls, assess needs, identify behavioural risks and conduct telephonic psychosocial counselling using short term solution focused principles
- Refer cases for face to face or virtual counselling and manage referred cases to ensure adherence to protocols
- Handle managerial referrals and provide consultation to managers, supervisors and HR representatives
- Manage cases requiring specialist case management, including high risk and onsite counselling cases
- Create accurate and comprehensive case records on the Universal EWP system and review data for completeness
- Receive feedback from Afterhours Consultants, ensure proper handovers and test lines
- Contribute to the development of documents, products, services and protocols
- Conduct orientation training as required
- Engage with the Networks team to support expansion of the psychosocial provider network
- Develop psychosocial training material and conduct training as required
- Liaise with clients, third party providers and stakeholders in South Africa and other African countries
- Conduct research towards the development of products and services
Job details
- Organisation
- Universal Health
- Location
- Sunninghill, Johannesburg, Gauteng
- Job type
- Full time
- Experience level
- Mid (2+ years)
- Application Method
- Apply manually
Success Guide
This role is perfect for a registered counsellor, social worker or psychologist who wants to make a real difference in workplace wellness. When you apply, make sure your CV clearly shows your HPCSA or SACSSP registration and highlights your experience with telephonic counselling and case management.
In an interview, be ready to talk about how you handle high risk cases and work with managers. They will also be interested in your ability to counsel in multiple languages, so mention any additional South African languages you speak. Show your passion for employee wellbeing and your ability to work in a fast paced environment. Good luck!
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