Receptionist at Netcare Milpark Hospital, Johannesburg
Netcare Group · Milpark, Johannesburg, Gauteng
Overview
Netcare Milpark Hospital is looking for a friendly and organised Receptionist to be the first point of contact for patients and visitors. You will handle admissions, answer calls, assist with digital platforms like the Netcare app, and manage payments. If you have Grade 12, computer skills, and a passion for customer service in healthcare, this full time role in Johannesburg could be your next career step.
About the role
As a Receptionist at Netcare Milpark Hospital, you will be the welcoming face of the hospital, ensuring patients and visitors feel cared for from the moment they arrive. You will work in the main reception, casualty, and radiotherapy areas, supporting a smooth patient journey.
Your day to day will involve:
- Greeting patients, visitors, and doctors warmly and directing them to the right departments or wards.
- Handling patient admissions, including online pre admissions and direct admissions, while accurately capturing details on the SAP system.
- Verifying patient information, medical aid details, and obtaining necessary authorisations and consent.
- Receiving payments via cash and credit cards, issuing receipts, and balancing the petty cash float.
- Answering phone calls professionally, transferring calls correctly, and resolving general inquiries.
- Keeping the reception area clean, organised, and stocked with brochures and water.
- Maintaining patient confidentiality and adhering to hospital policies and standard operating procedures.
Important application note: Netcare is committed to providing the best and safest care. You will be expected to uphold their values of care, truth, participation, compassion, and dignity.
Requirements
- Grade 12 or equivalent NQF Level 4 qualification.
- Computer proficiency.
- Previous experience in a hospital environment is preferred.
- SAP ISH experience is advantageous.
- Experience in a customer service role is preferred.
- Competency in data entry, verbal communication, and customer service.
- Exceptional interpersonal communication skills.
- Knowledge of medical aid scale of benefits is preferred.
Responsibilities
- Greet and assist patients, visitors, and doctors in a friendly and professional manner.
- Manage patient admissions, including online pre admissions and direct admissions, capturing accurate data on SAP.
- Verify patient personal, medical aid, and insurance information.
- Obtain consent, terms and conditions, and authorisations for admissions.
- Receive and process payments, issue receipts, and balance the petty cash float.
- Answer phone calls, transfer calls, and handle general inquiries.
- Maintain the reception area, ensuring it is clean, organised, and stocked.
- Protect patient privacy and maintain confidentiality at all times.
- Participate in team meetings and provide feedback to management.
Job details
- Organisation
- Netcare Group
- Location
- Milpark, Johannesburg, Gauteng
- Job type
- Full time
- Experience level
- Entry
- Education
- Matric
- Category
- Administration & Office
- Application Method
- Apply online
Success Guide
This receptionist role at Netcare Milpark Hospital is a great opportunity if you enjoy helping people and want to start a career in healthcare administration. You will be the first person patients meet, so bring your warm personality and organisational skills. Make sure your CV highlights any customer service experience, even if it is from retail or volunteering. If you have used SAP before, definitely mention it. The hospital values compassion and dignity, so show that in your application. Keep your documents ready, including your Grade 12 certificate and ID. Good luck!
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