Reception and Office Administrator at The Business Exchange, Cape Town
Raizcorp · Cape Town, Western Cape
Overview
The Business Exchange is looking for a service driven Reception and Office Administrator to run the front of house and daily operations at one of their premium business centres in Cape Town. You will be the face of the brand, managing reception, client engagement, admin, facilities and cleaning staff. If you have 6 to 10 years in office admin and love creating a polished, five star experience, this full time role paying R120 000 to R180 000 per annum is for you.
About the role
As the Reception and Office Administrator at The Business Exchange, you will be the first point of contact for tenants, visitors and clients, making sure every interaction feels world class. You will manage the front of house, handle calls and deliveries, support tenant queries and keep the centre running smoothly day to day.
What you will be doing:
- Welcoming guests, managing incoming calls and routing messages accurately.
- Overseeing daily admin, from attendance registers to tracking revenue, occupancy, parking and tenant charges.
- Directing cleaning staff and coordinating boardroom bookings and hospitality with the Hospitality team.
- Conducting viewings for potential tenants and helping with tenant onboarding and offboarding.
- Managing stock and supplies, and escalating maintenance, repairs and IT issues as needed.
This role is based in Cape Town and is a permanent, full time position at a premium business centre brand.
Requirements
- Grade 12 certificate is essential.
- A diploma or degree in Communications, Client Relations, Business Administration or a related field.
- 6 to 10 years of experience in a reception, office administration or centre operations role.
- Strong administrative and organisational background with proven multitasking ability.
- Experience managing cleaning or hospitality staff.
- Proficiency in Microsoft Office and Google Suite.
- Experience managing technical equipment such as projectors and conferencing tools.
- Proven ability to manage busy operational environments.
- Professional appearance and conduct with exceptional written and verbal communication.
- Highly organised, proactive, dependable and detail focused.
- Advantageous: property or hotel industry experience, familiarity with tenant leasing and space management, and conflict management skills.
Responsibilities
- Maintain a neat, professional front of house and greet guests courteously and efficiently.
- Manage all incoming calls and messages with accurate routing and follow up.
- Handle deliveries and visitor queries, acting as first point of contact for tenant support.
- Perform a wide range of administrative duties to keep day to day centre operations smooth.
- Oversee and direct cleaning staff to keep the centre spotless and client ready.
- Maintain attendance registers and emergency procedures.
- Track revenue, occupancy, parking and tenant related charges such as printing.
- Escalate issues to appropriate departments and maintain tenant satisfaction.
- Support tenant onboarding and offboarding processes.
- Manage boardroom bookings, readiness and cleanliness, including pre and post use inspections.
- Coordinate with the Hospitality team for seamless meeting experiences.
- Report staff absences and assist with daily coordination.
- Conduct viewings for potential tenants when required and contribute to occupancy management and lease tracking.
- Maintain tight control over centre stock and supplies, prevent misuse and keep accurate inventory records.
- Ensure compliance with internal policies and oversee maintenance, repairs and IT issues in coordination with internal departments.
Job details
- Organisation
- Raizcorp
- Location
- Cape Town, Western Cape
- Job type
- Full time
- Experience level
- Mid (6+ years)
- Education
- Diploma
- Salary
- R10k to R15k per month / monthly
- Category
- Administration & Office
- Application Method
- Apply online
Success Guide
This role is all about service and polish, so when you apply, show that you understand what a premium business centre experience looks like. Highlight any experience you have working with tenants, managing cleaning or hospitality staff, and keeping a space client ready at all times. Since they ask for 6 to 10 years of experience, be clear about your admin background and the busy environments you have handled. At the interview, expect questions about how you juggle multiple tasks, handle difficult tenants and stay calm when things get busy. Mention your comfort with Microsoft Office, Google Suite and boardroom tech like projectors. The ad says TBE will never ask for payment at any stage, so keep that in mind and only deal with them directly.
How we help you prepare
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