RAS Client Service Specialist at FNB
FNB · Johannesburg, Gauteng
Overview
RMB, part of FNB, is looking for a Client Service Specialist in Johannesburg to provide high quality service to clients, handle queries, and maintain client accounts. If you have 4 to 5 years of experience in client service and payments, and you want to work for South Africa's number one employer in Financial Services for 2025, this full time role could be your next move. You will help retain clients and enhance their experience through proactive service and innovative solutions.
About the role
RMB is a place where exceptional people create their own opportunities. As a RAS Client Service Specialist, you will provide high quality service to clients to retain and enhance the client experience, responding to queries sent via relevant communication channels.
What you can expect to do:
- Deliver service that exceeds customer expectations through proactive and innovative solutions.
- Attend to client requests, incidents, and queries within the stipulated SLA.
- Collate and produce relevant information for review and provide regular reporting to clients.
- Maintain static data for existing accounts and open, modify, and close clients' Rand Accounts.
- Build and maintain professional relationships with stakeholders and initiate meetings to track progress.
- Review existing processes and suggest innovative ideas to improve and streamline processes.
Application note: Applications will not be accepted on the closing date and onwards, so submit your application ahead of 13 November 2026. Apply on RMB's official site.
Requirements
- A relevant diploma qualification.
- 4 to 5 years' experience in Client Service Support and Delivery.
- 4 to 5 years' experience handling domestic and cross-border payments.
- Strong understanding of SWIFT payment structures.
Responsibilities
- Provide customers with relevant information to keep them informed of products and service options.
- Attend to client requests, incidents, and queries, acting speedily to reach resolution within the stipulated SLA, and capture query details accurately for future reference.
- Analyse dashboards and Management Information to identify trends within clients and inform possible improvements.
- Provide required reporting to clients on a regular basis and on ad hoc occasions.
- Implement findings from client satisfaction surveys to better manage client needs.
- Maintain static data for existing accounts and open, modify and close clients' Rand Accounts as required.
- Engage in the maintenance of current client accounts and prepare for the onboarding of new clients.
- Provide clients with ad hoc daily cash prediction reports and assist clients with ad hoc audit confirmations.
- Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win win outcomes.
- Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders' requirements are delivered.
- Implement, monitor and control business processes according to quality standards, policy, and compliance and governance requirements in area of accountability.
Job details
- Organisation
- FNB
- Location
- Johannesburg, Gauteng
- Job type
- Full time
- Experience level
- Mid (4+ years)
- Education
- Diploma
- Category
- Customer Service
- Posted
- 5 November 2026 (2 days ago)
- Closing date
- 13 November 2026
- Application Method
- Apply online
Success Guide
When applying for this RAS Client Service Specialist role at RMB, make sure your CV clearly shows your 4 to 5 years of experience in client service support and delivery, especially with domestic and cross border payments. Highlight your understanding of SWIFT payment structures, as this is a key requirement. In your cover letter, explain how you have gone above and beyond for clients in the past. During the interview, be ready to give examples of how you handled client queries within SLA times and how you built strong relationships with stakeholders. Show that you are proactive and innovative, because RMB values people who challenge the conventional and drive sustainable impact. Also remember to submit your application well before the closing date of 13 November 2026.
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